Forum Discussion
Teams Device in Lobby
Hello Thorsten, I am back in the office this week. Here is what I am doing. I am creating the meeting in my own calendar and adding the room (room finder) which adds the room as an attendee. With no changes, when the MTR joins the meeting, they are left in a lobby until someone invites them. It can be anyone that starts the meeting on their device. Now if I modify the Meeting Options as you mention to allow everyone, then the MTR automatically joins without waiting.
Ok, perfect so far, Jeff Harlow . Thanks for your feedback. It is possible that you do the same test with one of your colleagues? Afterwards we will know if the policy you modified is working in general.
Because a Teams user from your organization bypass the lobby (hopefully).
If so, we have to check why your MTR isn't recognized as valid Teams user from your org. It can be that this is the behavior by default because the room device is configured to use another meeting platform as default.
But first, let check the behavior with one your colleagues first.
Thorsten Pickhan Any other meeting (user to user) works as expected. It does seem to act like the device is external but it is setup to login as a user from the Zoom Admin settings. Even when the device is in the lobby, it is listed as the user expected, so that seems to confirm that it is coming in as the expected user.
Hi Jeff Harlow, sorry to say that but I assume that your device isn't authenticated as an internal Teams User from your organization. That's why the Zoom meeting device has to wait in the lobby when joining the Teams Meeting.
I found the following press release from Zoom and there Zoom is talking about "joining Teams meeting as a guest"
Also I found an article from Graham Walsh where he describes the other way: how to join a Zoom meeting from a Microsoft Teams Room Device. Here you can read and see, that the MTR only opens a web session and will do a guest join, too, whithout authentication.
Microsoft Teams Room Guest Join Access for Zoom | (graham-walsh.com)
So, I assume it works like designed. For a final check you can look into the user activities for your user in the Teams Admin Center. Here you should find the Conference call with the Zoom device and get some details if the meeting device was authenticated as a Teams user or not.
Thorsten Pickhan RATS! I was afraid that was going to be the answer. These devices do not play well with each other in the end. We started off with a Teams device and had to switch to a Zoom device. Neither works great in interop and in an ideal world, I suppose you only use ONE solution. Sadly, in our situation and hardly believe we are the only ones, that just is not the case.
I do feel that the Zoom device is a bit more refined that Teams. That will probably be different in a year from now. For the record if others come searching. We moved from a Teams device, as Zoom meetings were having audio issues. We are using a Logitech Rally Plus solution with a Nuc/Tap. They both work great if you are exclusive to one service.
