Forum Discussion
Teams CPU usage
CPU usage rate is running high and power usage very high on several instances and causing to Teams freeze, what can I do reduce the CPU consumption memory?
10 Replies
- Sam Cosby
Microsoft
Hi there Ayenco - is this during a meeting when you see this or any time before/after a meeting/call? As others have described, could you provide the repro steps that causes you to see this and your specs? Thanks.Hi Cosby,
These are the system specification you were asking for:
My earlier laptop on which I faced the issue was
- Lenovo X280
- Intel i5 [ Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1800 Mhz, 4 Core(s), 8 Logical Processor(s) ]
- 8 GB RAM
- 500GB SSD [ INTEL SSDPEKKF512G8L ]
- Windows 10 21H1 (OS Build 19043.1165)
My current laptop is a
- HP Elitebook 830 G7 Notebook
- Intel i7 1.8GHz [ Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz, 2304 Mhz, 4 Core(s), 8 Logical Processor(s) ],
- 16GB RAM
- 500GB SSD [ SAMSUNG MZVLQ512HALU-000H1 ]
- Windows 10 21H2 (OS Build 19044.1415)
My Lenovo laptop was replaced just about a month ago to address the same high CPU usage issue I had with Teams. The HP laptop I am using presently was issued just last month. So, the suggestions you have shared are unlikely to make much of a difference.
My big concern with Microsoft is that whenever I report an issue on Teams, I am only suggested the very same steps:
- Restart Teams
- Clear Cache and Restart Teams
- Clear Cache and Temporary directories and Restart Teams
- Reboot laptop
- Clear Cache & temporary files, reinstall Teams
- Upgrade laptop
Unfortunately, none of the above steps really address the root of the issue.
The other concerns I have with Microsoft support are:
- There is no useful diagnostic information captured (to be even hopeful of finding a resolution)
- Solutions stop at workarounds
- Most of the issues we are facing are discussed on Teams forums for several years now, with no permanent resolution
- I have not come across a root cause analysis report
- Sam CosbyHi there, both machines in which you were using should suffice and are definitely up to our required hardware specs to use Teams (https://docs.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app). Clearing cache has it's purposes, mainly for DB refreshing/policy refreshing/etc., but when it comes to performance around CPU/Memory throttling, clearing cache/restarts shouldn't have much to do with it unless there's a clear memory leak ongoing.
Can you validate when you're in a meeting, what the typical meeting load looks like? As in, multiple folks with videos on (10+?) and/or anything that could help in addition here? It might be ideal to capture a resource trace during the period to understand further around the diags as to what's occurring. Even w/ a 20H1 build, sometimes the Intel CPU binaries don't follow and it's often ideal to check to make sure it's up to date here: https://www.intel.com/content/www/us/en/support/detect.html
- This usually occur during teams meeting/presentation. The Teams app will freezes and crashed. My system spec are:
Core i7.
16 Gb Ram.
Processor speed 1.5GHz.
500Gb hard disk storage.
Windows 10 OS running.- Sam CosbyWhile it's definitely normal for Teams to increase CPU usage during a meeting, particularly any large meeting with multiple videos on as the process increases it's need/dependency on the CPU, contiguous spiking is not ideal. There's a lot of work we're doing in this space to help for long-term performance gains and usage, but for the short-term to help you currently, I'd also recommend ensuring that your Intel CPU is running the latest bits as there have been regressions in the past builds there.
- Yes, have disabled the GPU still don't have any effect
- Can you share the endpoint hardware specs?
Teams application up to date?
Clear Teams cache?
Some additional tips you could try - https://www.technipages.com/fix-microsoft-teams-high-cpu-and-memory-usage
