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ayenco's avatar
ayenco
Brass Contributor
Jan 04, 2022

Teams CPU usage

CPU usage rate is running high and power usage very high on several instances and causing to Teams freeze, what can I do reduce the CPU consumption memory? @Linus Cansby @shubatschek @Christ...
Teams usage very high
Sam Cosby's avatar
Sam Cosby
Icon for Microsoft rankMicrosoft
Jan 04, 2022
Hi there Ayenco - is this during a meeting when you see this or any time before/after a meeting/call? As others have described, could you provide the repro steps that causes you to see this and your specs? Thanks.
ayenco's avatar
ayenco
Brass Contributor
Jan 05, 2022

Hi Cosby, 

 

These are the system specification you were asking for:

My earlier laptop on which I faced the issue was

  • Lenovo X280 
    • Intel i5 [ Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1800 Mhz, 4 Core(s), 8 Logical Processor(s) ]
    • 8 GB RAM
    • 500GB SSD [ INTEL SSDPEKKF512G8L ]
    • Windows 10 21H1 (OS Build 19043.1165)

My current laptop is a

  • HP Elitebook 830 G7 Notebook
    • Intel i7 1.8GHz [ Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz, 2304 Mhz, 4 Core(s), 8 Logical Processor(s) ],  
    • 16GB RAM
    • 500GB SSD [ SAMSUNG MZVLQ512HALU-000H1 ]
    • Windows 10 21H2 (OS Build 19044.1415)

 

My Lenovo laptop was replaced just about a month ago to address  the same high CPU usage issue I had with Teams.  The HP laptop I am using presently was issued just last month.   So, the suggestions you have shared are unlikely to make much of a difference.

 

My big concern with Microsoft is that whenever I report an issue on Teams, I am only suggested the very same steps:

 

  1. Restart Teams
  2. Clear Cache and Restart Teams
  3. Clear Cache and Temporary directories and Restart Teams
  4. Reboot laptop
  5. Clear Cache & temporary files, reinstall Teams
  6. Upgrade laptop

 

Unfortunately, none of the above steps really address the root of the issue. 

 

The other concerns I have with Microsoft support are:

  1. There is no useful diagnostic information captured (to be even hopeful of finding a resolution)
  2. Solutions stop at workarounds
  3. Most of the issues we are facing are discussed on Teams forums for several years now, with no permanent resolution
  4. I have not come across a root cause analysis report

Sam Cosby 

  • Sam Cosby's avatar
    Sam Cosby
    Icon for Microsoft rankMicrosoft
    Jan 05, 2022
    Hi there, both machines in which you were using should suffice and are definitely up to our required hardware specs to use Teams (https://docs.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app). Clearing cache has it's purposes, mainly for DB refreshing/policy refreshing/etc., but when it comes to performance around CPU/Memory throttling, clearing cache/restarts shouldn't have much to do with it unless there's a clear memory leak ongoing.

    Can you validate when you're in a meeting, what the typical meeting load looks like? As in, multiple folks with videos on (10+?) and/or anything that could help in addition here? It might be ideal to capture a resource trace during the period to understand further around the diags as to what's occurring. Even w/ a 20H1 build, sometimes the Intel CPU binaries don't follow and it's often ideal to check to make sure it's up to date here: https://www.intel.com/content/www/us/en/support/detect.html

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