User Profile

SuHu

Brass Contributor

Joined 4 years ago

13 Posts3 Likes1 Solution

View All Badges

User Widgets

Recent Discussions

Re: Teams call popup displays AA not CQ
Hi, we using several AA and CQ´s but it still displayed the CQ to the agent in the MS Teams . If it was showing the AA it would be a mess, you are right.
Jan 24, 2022 Place Microsoft Teams
2.6KViews
0likes
0Comments
Re: AA Direct Routing phone number show only last digits
Problem now solved . The phonenumbers in AA are now correct displayed again.
Jan 19, 2022 Place Microsoft Teams
1.1KViews
0likes
1Comment
Re: CQ Direct Routing Assigned calling ID show Resource account deleted
Problem solved in our tenant. In CQ the resource account in "Assign Calling ID" is now shown again.
Jan 19, 2022 Place Microsoft Teams
3.2KViews
0likes
1Comment
Re: CQ Direct Routing Assigned calling ID show Resource account deleted
Update from Support: "..Just to inform you that the Product Group is developing a fix for this issue. Unfortunately we have not and estimated resolution time but should not be longer than 2 weeks. ..."
Jan 18, 2022 Place Microsoft Teams
3.3KViews
1like
0Comments
Re: CQ Direct Routing Assigned calling ID show Resource account deleted
Support said: "...The problem was also reproduced and the Product Group is working on it. There is not a declared incident yet. .....the problem is an error not affecting the CQ functionality, just a visualization issue in the Teams Admin Center.."
Jan 17, 2022 Place Microsoft Teams
3.6KViews
0likes
4Comments
Re: CQ Direct Routing Assigned calling ID show Resource account deleted
Ah, good to know, I have also opened a service request and will have a call with MS on monday. So they have minimum 2 tickets for this case 🙂
Jan 13, 2022 Place Microsoft Teams
3.6KViews
0likes
1Comment
Re: CQ Direct Routing Assigned calling ID show Resource account deleted
..did you to setup a teams channel for the agents of that call queue ?..maybe you have already seen the documentation here: https://docs.microsoft.com/en-US/microsoftteams/create-a-phone-system-call-queue?WT.mc_id=TeamsAdminCenterCSH
Jan 12, 2022 Place Microsoft Teams
3.8KViews
0likes
2Comments
AA Direct Routing phone number show only last digits
Hi, yesterday I recognized in the MS Teams Admin center some entries in Voice AA are strange. The phone number of the AA is shown only with last counts of digits. But the Resource Accounts in the MS Teams Admin Center still show the full number and is working proper. Did somebody else have the same behavior or know something about it ?
Jan 12, 2022 Place Microsoft Teams
calling
1.3KViews
0likes
2Comments
CQ Direct Routing Assigned calling ID show Resource account deleted
Hi, yesterday I recognized in the MS Teams Admin center some entries in Voice-CQ are strange. The resource account that was assigned as calling ID in the CQ is shown as deleted. Agents can still call out by using it but nobody here delete the resource account and the account is still shown under Resource Accounts in the MS Teams Admin Center.Did somebody else have the same behavior or know something about it ?
Solved
Jan 12, 2022 Place Microsoft Teams
calling
4.1KViews
1like
18Comments
Re: Teams button on the new Microsoft modern headset (usb-c) not working
HI, it is now working, The teams button now always lights up and if you press it, the active Teams windows comes to the front.
Jan 11, 2022 Place Microsoft Teams
8.7KViews
0likes
0Comments
Re: Teams Button on new Microsoft Modern Speaker and Modern Bluetooth Headset Stopped Working
HI, I am using exact the same as you and this morning the teams-button is working on the speaker. I did nothing like update or so, just wait 🙂 The button now always lights up.
Jan 11, 2022 Place Microsoft Teams
4.9KViews
0likes
1Comment
Re: Transfer call in call queue
Hi ayenco I just checked it in our environment (direct routing) and it works like this: 1.) serach the CQ by resource account name or display name (from Azure Active Directory) 2.) regards Susanne
Jan 04, 2022 Place Microsoft Teams
3.9KViews
0likes
0Comments
Re: Teams button on the new Microsoft modern headset (usb-c) not working
..same issue with Microsoft modern usb-c speaker !!!
Dec 11, 2021 Place Microsoft Teams
9.1KViews
1like
1Comment

Recent Blog Articles

No content to show