Forum Discussion
Teams Business Voice and extensions
godril_
Just a brief FYI to advise that this *does* work, but that you have to give Microsoft's back-end some time to process. Additionally, I was able to add the ext=#### by simply logging into the M355 admin account and adding the information I needed in the field. Again, it look some time for Microsoft to apply those changes, so be patient.
I can also confirm that while it does work on the "dial by extension" setting in Auto Attendant, it doesn't seem to work for dialing numbers internally.
A question: In the company where I work, the use of 7-digit extensions (XXXXXXX) is required. Is it possible to implement this range? For example: phone number "+34YYYYYYYYY;ext=XXXXXXX.
Thanks for your reply.
- Hi,
Yes that can be done but try to keep that 7 digit extension orgwide. 7 digit extensions should be unique and you can give the corresponding main number along with it. AA can handle those calls and you can cascade them if needed.M365_Teams What about the opposite: using Teams local app w Outlook Contacts local app (right click on Outlook client to call out) to dial outside recipients that can only be reached by navigating a fixed phone tree such as dial 2 for tech support, dial 5 for windows, dial 6 if you have a support contract.
Would be nice if same contact would all Outlook for Iphones and Android to auto navigate calls from the phones to those recipients.- It already can be done with almost any phone system. You just have to know the next number need to be dialed. For example, if you know you will reach ext 1234 after the first greeting , then just save the phone on contact as +6221987654321,1234 (or you can add bash to make the dial immediate as +62219876321,1234#). And if you find out there are multiple greetings in the system, you just have to insert empty section between coma. For example there is a greeting then followed by language choice(1), then department choices(2), then sub department choice(5), so there are 3 greetings, then you would save the contact as +622198764321,1,,2,,5# so it can be right click dialed.
