Forum Discussion
Teams Business Voice and extensions
Hi,
If you want to use Extension calling from an Auto Attendant it is the format +123456789;ext=789 you have to use.
Set up an auto attendant for Microsoft Teams - Microsoft Teams | Microsoft Docs
From a Teams client it is better to learn users how to call by name, ex. "/call <name>". But I guess you have desk phones that you want to use extension calling from, then in your Dial Plan you can setup this. But the extension have to match the number, so +123456789 would have extension 6789.
- Thanks for the reply, internal extensions are quite as big of a deal if we just use contacts to call but do you have any recommendations for external callers reaching users via extension?
- Hi,
Not sure if your query was answered. But the external people can call the Auto Attendant and then dial by Extension Feature to the reach the users via extension.
With Regards,
Satish U Not sure if you still need this, but in my case, I am utilizing unused -MobilePhone ext. (You will be required to install MSOnline module):
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$cred = Get-Credential
Connect-Msolservice -Credential $cred
Set-MsolUser -MobilePhone ext=1001 -UserPrincipalName user@domain.tld
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This way, user@domain.tld can be reached through Auto Attendant by dialling 1001, given the Auto Attendant setting is set to reach user by number.godril_
Just a brief FYI to advise that this *does* work, but that you have to give Microsoft's back-end some time to process. Additionally, I was able to add the ext=#### by simply logging into the M355 admin account and adding the information I needed in the field. Again, it look some time for Microsoft to apply those changes, so be patient.
I can also confirm that while it does work on the "dial by extension" setting in Auto Attendant, it doesn't seem to work for dialing numbers internally.
