Forum Discussion

Copper Contributor

Nov 05, 2020

Solved

Teams audio (input and output) not working with Remote Desktop, audio input/output in other apps OK

Hello, Microsoft Teams does not play (output) or record (input) audio, when trying Teams call on a remote PC (connected with Windows Remote Desktop client). Sony WH-1000XM2 headphones connected...

Anonymous
Nov 05, 2020
Aaapo Hello!

Please check this thread, i think it will help you! 🙂
https://techcommunity.microsoft.com/t5/windows-virtual-desktop/we-can-t-use-teams-microphone-and-video-when-we-have-a-meeting/m-p/884909

Best Regards.
Felipe Santos

EarlMason

Microsoft

Jan 13, 2021

Aaapo

I'm having almost the exact same problem (with the exact same settings). I assume you're using a bluetooth headset? I'm seeing the same behavior with my Surface Headphones (including briefly hearing the Teams voice echo when I hang up).

The only difference is that my mic worked fine (the others in my meeting could hear me, I just couldn't hear them). One oddity was that my headphones automatically kicked on the noise cancellation mode -- which is the same behavior as when they're connected directly to the device that Teams is running on (vs. over RDP).

Did you ever find a resolution?

ACL0688

Copper Contributor

Jan 19, 2021

EarlMason Same issue here with Bluetooth headset WH-1000XM3. It used to work fine but I think my computer updated recently. When I open teams or slack or zoom, the sound is cut.

I think it stopped working after update on the host of the remote desktop connexion not the target.

Dziku
Copper Contributor
Mar 11, 2021
I'm having exactly the same issue with my Surface Earbuds. I'm on the latest version of Win 10 Pro, version 20H2, build 19042.867. This used to work. This is quite disappointing, especially for Microsoft premium earbuds. This should "JUST WORK", borrowing the line form the other vendor lol. Is this in Microsoft bug list?