Forum Discussion
Teams Admin Center - Call Timeline
In the Teams admin center, there's a new (to me) "Timeline" view of calls. Does anyone know how to interpret these diagrams? Is this Timeline view documented anywhere (couldn't locate anything). ...
But it doesn't. I don't know how to interpret either view. For example, in the picture I show, a second line starts for the first participant at about 50 seconds into the call. What is that? Answering a Call Queue? The participant view doesn't shed any light. I'm sure it is an attempt to depict the pathway an incoming call took through the attendant/call queue, being put on hold, being transferred, being picked back up, etc...but it's entirely unclear.
Perhaps you should reach out to the official support for an official answer? Create a ticket from the M365 admin portal. Let us know what they say if you have the time to do that, thanks!