Forum Discussion
Team Android Mobile app syncing issue
I am writing to bring to your attention a critical issue affecting a significant portion of our fleet of Android devices. Approximately 10-20 percent of our devices are experiencing a perplexing problem with the Teams application, wherein certain teams fail to sync and update properly.
To date the only fix is for the user to log into a web browser version of teams and look at the teams channel it then updates on the tablet.
The symptoms of this issue are as follows: despite new posts being made in a channel, affected devices display outdated information and fail to reflect the latest updates. Consequently, users are unable to access crucial information in a timely manner, significantly impeding workflow and collaboration efforts.
To date, we have exhausted various troubleshooting measures, all of which have proven ineffective in resolving the issue. These include:
Clearing cache and temporary files: This action results in channels appearing blank, devoid of any data, including both old and new posts.
Logging out and then back in: Despite attempting to re-authenticate, the problem persists.
Deleting the Teams application from the device: Reinstalling the application has not yielded any improvements.
Interestingly, we have observed that if a user is tagged in a post, the content becomes accessible through the activity tab of Teams. However, this workaround is not a sustainable solution for our operational needs.
Given the severity of this issue and its adverse impact on our productivity, we urgently require your assistance in identifying and rectifying the root cause from the administrative side. Any insights or guidance you can provide to resolve this matter expediently would be greatly appreciated.
Hello,
I had the same issue yesterday.
Teams app (Android) was not synchronising correctly on WiFi when working from home, but switching to mobile data would resolve the issue.
Symptoms:
- Messages I sent would not be sent
- Message I sent from my laptop did not appear on my mobile app unless I switched data
- Some media files sent by colleagues would not appear on mobile app until I switched to data
I resolved it be changing my IPv6 setting on my Linksys broadband router (from "Automatic" to "Passthrough"). I guess the app doesn't like IPv6
Now the Android app works as expected.
I also had issues on Viva android app (my feed would not load at all unless Iswitched to data) which seems to have been resolved as well.
- Hi, same issue here.
At some point, and it seems to be very often when you switch from 4G Data to Wifi or vice versa, MSFT Teams stops syncing.
I've tried everything indicated.
I tried turning off and reactivating the "work" partition.
I've tried turning airplane mode on and off.
Nothing solves it, except in most cases, restarting the phone.
This is not new, it has been happening for several months and is a very serious problem for those of us who are on the move and relying on the tool.
