Forum Discussion
Record option on teams
Hi all,
I seem to have the recording option greyed out on a users account, I have checked they are in the policy which allows screen recording (in the meeting policy tab on teams admin)
please help!
- Hi AB21805
See here
https://docs.microsoft.com/en-us/microsoftteams/cloud-recording
Make sure
For a Teams user's meetings to be recorded, Microsoft Stream must be enabled for the tenant. In addition, the following prerequisites are required for both the meeting organizer and the person who is initiating the recording:
User has an Office 365 E1, E3, E5, A1, A3, A5, M365 Business, Business Premium or Business Essentials
User needs to be licensed for Microsoft Stream1
User has Microsoft Stream upload video permissions
User has consented to the company guidelines, if set up by the admin
User has sufficient storage in Microsoft Stream for recordings to be saved
User has TeamsMeetingPolicy-AllowCloudRecording setting set to true
User is not an anonymous, Guest, or federated user in the meeting
To enable transcription for a user's meeting, the Teams meeting policy they are assigned to must have -AllowTranscription setting must be set to true.
Would run through them and check, and if all is ok then log them out clear the cache and log back in. Does it show in the web client at https://teams.microsoft.com
Let me know. Hope one of these answers your question
Best, Chris
