Forum Discussion
Problem with login to Microsoft Teams
We use the Teams work and school application in our company. Thirty users log in and use this application without any problems, while one user has trouble logging in correctly. The following messages appear:
"You're missing a lot! Ask your administrator to turn on Microsoft Teams in your organization ..."
or
"The selected user does not exist in the tenant ... and cannot access the application ... in that tenant. First, you need to add an external user account in your tenant. Use a different account."
What could be the cause in this situation?
9 Replies
- Hello
That is usually caused by licensing, what is the Teams license assigned to the user?There should be a free license (work and school). Other users have such a license.
How can this be checked? Possibly a change so that the user can use the app normally?
- Do you have access to the admin portal of the tenant?
https://learn.microsoft.com/en-us/microsoftteams/user-access
