Forum Discussion
Planner task comments no longer send email notifications – critical regression
This change removed a previously existing core functionality without providing an adequate replacement.
With the new Planner experience, task comments no longer trigger automatic email notifications to assigned users. This breaks a critical communication mechanism that many teams relied on for reliable task coordination.
As a result, assigned users are no longer consistently informed about updates, introducing a high risk of missed information and operational issues in day-to-day work.
There is currently no supported or enforceable alternative to ensure users are notified.
Previous behavior:
- Task comments triggered automatic email notifications
- Assigned users were reliably informed
- Communication was traceable and consistent
Current behavior:
- No automatic email notifications
- No configuration to restore this
- @mentions required (manual, error-prone, not enforceable)
Microsoft Support has confirmed that this is by design and cannot be reverted.
From an enterprise perspective, this is not just a design change, but a regression of critical functionality without an equivalent replacement.
Request:
Please restore automatic email notifications for task discussions or provide a reliable, enforceable alternative for notifying assigned users.
Question to the community:
How are you handling this change in real-world scenarios?
- Switching tools?
- Enforcing @mentions?
- Moving communication out of Planner?
Would appreciate hearing how others are dealing with this.