Forum Discussion

SW-SoCo2's avatar
SW-SoCo2
Brass Contributor
May 25, 2023
We haven't used Shared Channels much, as our primary focus has so far been on use by tenant members. One thing that's confusing: Shared Channels are described as being available to share with "People you choose from your org or other orgs that have access" - however the information popup says "Accessible to a specific group of people in your org and outside your org. Guests don't have access to shared channels." Isn't a user from another org that's invited to access a resource the definition of a Guest?
StevenC365's avatar
StevenC365
MVP
May 29, 2023

SW-SoCo2 Shared channels can allow access to people from other organisations, but it's not at all mandatory. There are lots of examples where it's useful to share a channel between Teams in your tenant. The Teams policy can limit the channels to not allowing external people if you wish.

 

Adding someone external to a channel doesn't create a guest, it's direct access to the channel using their external identity, the Team will appear in their normal list of Teams, it won't require them to channel switch.

 

If you already use B2B Guest Access then this is different to how Shared Channels work, and those users can't be added to Shared Channels. Think of there being two separate mechanisms, 

  • Guy_Boswell's avatar
    Guy_Boswell
    Brass Contributor
    Apr 19, 2024

    StevenC365 this appears to be the intended functionality but it simply doesn't work.  You cannot share a shared channel with an external account. It doesn't work

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