Forum Discussion
Microsoft Teams Desktop not showing all callers
I can join Teams video calls but cannot see anybody other than the person speaking - the other two people are just round discs with their initials in bottom right corner. I can see myself there but not other people. I have windows 10 and have installed the Teams app. What am I doing wrong? (you can tell by this post I am NOT a techy person!)
I believe I found a fix! I've been having the same problem for weeks. No video from other participants, though I can see my own image. Here's what I did. During a meeting, I went to the top of the screen, where there are ... (the three dots) and I clicked the "Turn Off Incoming Video".... The screen changed to show show the initials or the thumbnails of each participant. I then went right back to the ... and this time selected "Turn ON incoming video" and viola...everyone showed up! Not sure if this will work forever...but for this meeting anyway, it worked. If I have to do that every time, fine...rather see a full fix but until microsoft actually replies...this worked for me. No guarantees it will work for you! Stella07
31 Replies
Stella07 I have the same issue. I find that if I click on a chat or channel I can see them in a small video in the corner
- Other people on the video call can see 4 small images of others on the call in the bottom right of the screen - I can only see myself - we all clicked on the Team meeting link in an email
Stella07 I have the same problem and can't seem to find a fix for it. Has nothing to do with other people having their camera turned of. They see eachother in small screens and they do see me. I only see initials and only one at a time. No split screen or anything.
A solution is welcome not just options of what it could be.
- Hover over the users and select (...). Can you see Pin? Can you pin them to the screen?
Best, Chris
- Hi,
Apologies - just returned from MVP Summit. Has this issue persisted for you?
Best, ChrisChrisHoardMVP I am in a "call" with just one other person. They can see me and hear me. I cannot see them, just a circle with and Initial inside. I can hear them, not see them. I am trying to assist them with this program, as they have a virtual doctors appt on Monday. If you can assist me - thank you
Hi Stella07,
What do you need the outcome to be? What do you expect to see?
The other users have probably not switched on video - or have called into the meeting via a phone as opposed to a video call.
Best, ChrisChrisHoardMVP Hi Chris I've attached a video of the issue. It started happening about 3 weeks ago. Worked perfectly before that.
Kind regards,
Kate
Is there any update on this? Users in my company have the same issue, but seems to happen intermittently and not to everyone.
