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Stella07's avatar
Stella07
Copper Contributor
Mar 06, 2020
Solved

Microsoft Teams Desktop not showing all callers

I can join Teams video calls but cannot see anybody other than the person speaking - the other two people are just round discs with their initials in bottom right corner. I can see myself there but n...
microsoft teams
  • Homeslicegolf's avatar
    Homeslicegolf
    Jun 10, 2021

    I believe I found a fix!  I've been having the same problem for weeks.  No video from other participants, though I can see my own image.  Here's what I did.  During a meeting, I went to the top of the screen, where there are ... (the three dots) and I clicked the "Turn Off Incoming Video"....  The screen changed to show show the initials or the thumbnails of each participant.  I then went right back to the ... and this time selected "Turn ON incoming video" and viola...everyone showed up!  Not sure if this will work forever...but for this meeting anyway, it worked.  If I have to do that every time, fine...rather see a full fix but until microsoft actually replies...this worked for me.  No guarantees it will work for you! Stella07 

Stella07's avatar
Stella07
Copper Contributor
Mar 06, 2020
Other people on the video call can see 4 small images of others on the call in the bottom right of the screen - I can only see myself - we all clicked on the Team meeting link in an email
  • ChrisS73's avatar
    ChrisS73
    Copper Contributor
    Apr 03, 2020

    Stella07 I have the same problem and can't seem to find a fix for it. Has nothing to do with other people having their camera turned of. They see eachother in small screens and they do see me. I only see initials and only one at a time. No split screen or anything.

    A solution is welcome not just options of what it could be.

    • ChrisHoardMVP's avatar
      ChrisHoardMVP
      MVP
      Apr 03, 2020
      Hover over the users and select (...). Can you see Pin? Can you pin them to the screen?

      Best, Chris
  • ChrisHoardMVP's avatar
    ChrisHoardMVP
    MVP
    Mar 19, 2020
    Hi,

    Apologies - just returned from MVP Summit. Has this issue persisted for you?

    Best, Chris
    • KBK__'s avatar
      KBK__
      Copper Contributor
      Apr 24, 2020

      ChrisHoardMVP I am in a "call" with just one other person. They can see me and hear me.  I cannot see them, just a circle with and Initial inside.  I can hear them, not see them.  I am trying to assist them with this program, as they have a virtual doctors appt on Monday.  If you can assist me - thank you

       

      • ChrisHoardMVP's avatar
        ChrisHoardMVP
        MVP
        Apr 25, 2020
        Hi @KBK_

        This sounds like an issue with their camera

        1.) Have they joined as a video call as opposed to audio call?
        2.) If they joined as a video call did they turn their camera on?
        3.) Have they ensured in the meeting on the options (...) that their camera on their device is selected
        4.) Does it work if they join the meeting from the web browser (https://teams.microsoft.com)
        5.) Does it work if they join from a mobile and the Teams Mobile App

        Let me know how it goes

        Best, Chris

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