Forum Discussion

Stella07's avatar
Stella07
Copper Contributor
Mar 06, 2020
Solved

Microsoft Teams Desktop not showing all callers

I can join Teams video calls but cannot see anybody other than the person speaking - the other two people are just round discs with their initials in bottom right corner. I can see myself there but n...
microsoft teams
  • Homeslicegolf's avatar
    Homeslicegolf
    Jun 10, 2021

    I believe I found a fix!  I've been having the same problem for weeks.  No video from other participants, though I can see my own image.  Here's what I did.  During a meeting, I went to the top of the screen, where there are ... (the three dots) and I clicked the "Turn Off Incoming Video"....  The screen changed to show show the initials or the thumbnails of each participant.  I then went right back to the ... and this time selected "Turn ON incoming video" and viola...everyone showed up!  Not sure if this will work forever...but for this meeting anyway, it worked.  If I have to do that every time, fine...rather see a full fix but until microsoft actually replies...this worked for me.  No guarantees it will work for you! Stella07 

ChrisHoardMVP's avatar
ChrisHoardMVP
MVP
Mar 19, 2020
Hi,

Apologies - just returned from MVP Summit. Has this issue persisted for you?

Best, Chris
KBK__'s avatar
KBK__
Copper Contributor
Apr 24, 2020

ChrisHoardMVP I am in a "call" with just one other person. They can see me and hear me.  I cannot see them, just a circle with and Initial inside.  I can hear them, not see them.  I am trying to assist them with this program, as they have a virtual doctors appt on Monday.  If you can assist me - thank you