Forum Discussion
Microsoft Teams Desktop not showing all callers
I believe I found a fix! I've been having the same problem for weeks. No video from other participants, though I can see my own image. Here's what I did. During a meeting, I went to the top of the screen, where there are ... (the three dots) and I clicked the "Turn Off Incoming Video".... The screen changed to show show the initials or the thumbnails of each participant. I then went right back to the ... and this time selected "Turn ON incoming video" and viola...everyone showed up! Not sure if this will work forever...but for this meeting anyway, it worked. If I have to do that every time, fine...rather see a full fix but until microsoft actually replies...this worked for me. No guarantees it will work for you! Stella07
Apologies - just returned from MVP Summit. Has this issue persisted for you?
Best, Chris
ChrisHoardMVP I am in a "call" with just one other person. They can see me and hear me. I cannot see them, just a circle with and Initial inside. I can hear them, not see them. I am trying to assist them with this program, as they have a virtual doctors appt on Monday. If you can assist me - thank you
- Hi @KBK_
This sounds like an issue with their camera
1.) Have they joined as a video call as opposed to audio call?
2.) If they joined as a video call did they turn their camera on?
3.) Have they ensured in the meeting on the options (...) that their camera on their device is selected
4.) Does it work if they join the meeting from the web browser (https://teams.microsoft.com)
5.) Does it work if they join from a mobile and the Teams Mobile App
Let me know how it goes
Best, ChrisChrisHoardMVP Hi Chris
How do you figure this is a webcam problem if the mister explained other callers on the same meeting could all see each other? It's clearly a problem on his side, according to the symptoms described. Not to mention the unlikelihood every other caller has webcam problems at the same time..
I recommend using a web version of Teams if it exists, or a different version of it, to see if it might have to do with the version that's installed or even with the installation. Perhaps reinstalling might solve a weird problem in the files too.
If none of these ideas solve the issue, it might suggest It's related to the user settings or the computer you're using. To try and isolate the problem, I suggest using a different device and a different account and see in which cases the issue persists. My guess is that you'll not see this happening in a web version or even in the app version in your smartphone. But we'll see.
I have a problem like this to solve tomorrow so I'll drop some feedback after.- Hi Aurumus,
Any update on this? I have the exact same issue as suggested by degia80 and others
ChrisHoardMVP I have the same issue. I could see other callers one day, and then the next day I could no longer see them. I am using the desktop version of teams. The person I am video calling had video called with others earlier in the day before we met, and they could be seen by the people they were video calling. All I currently see is a circle with their initials. Is there some setting that I need to change? I see myself in the bottom corner of the call, and I can hear the person I am calling, just no visual. They see and hear me.
