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Microsoft Teams Desktop not showing all callers
I can join Teams video calls but cannot see anybody other than the person speaking - the other two people are just round discs with their initials in bottom right corner. I can see myself there but not other people. I have windows 10 and have installed the Teams app. What am I doing wrong? (you can tell by this post I am NOT a techy person!)
I believe I found a fix! I've been having the same problem for weeks. No video from other participants, though I can see my own image. Here's what I did. During a meeting, I went to the top of the screen, where there are ... (the three dots) and I clicked the "Turn Off Incoming Video".... The screen changed to show show the initials or the thumbnails of each participant. I then went right back to the ... and this time selected "Turn ON incoming video" and viola...everyone showed up! Not sure if this will work forever...but for this meeting anyway, it worked. If I have to do that every time, fine...rather see a full fix but until microsoft actually replies...this worked for me. No guarantees it will work for you! Stella07
- I have the same issue with some of my colleagues. When they try to join the meetings as a first person, the next person that comes in, doesn’t see their video until the camera had turned off then On.
- I have this issue.
I believe I found a fix! I've been having the same problem for weeks. No video from other participants, though I can see my own image. Here's what I did. During a meeting, I went to the top of the screen, where there are ... (the three dots) and I clicked the "Turn Off Incoming Video".... The screen changed to show show the initials or the thumbnails of each participant. I then went right back to the ... and this time selected "Turn ON incoming video" and viola...everyone showed up! Not sure if this will work forever...but for this meeting anyway, it worked. If I have to do that every time, fine...rather see a full fix but until microsoft actually replies...this worked for me. No guarantees it will work for you! Stella07
- Thanks for posting but this did not work for me. I still have the issue.
TBH this happened over a year ago and was resolved but I can;t remember how!
I also don't know how to get rid of the post - you can tell I'm not a techy person!!
Same problem here. A screen full of initials, all other team members can see each other. This isn't a problem with their cameras, only with me seeing them. There are lots of people here reporting the same issue so it's not a local problem.
- I am having this same issue. I am using teams desktop and all of a sudden I can't see any of my colleagues unless I minimize the window and look at the thumbnail. They all have their cameras on but I cant see them. They can see me and I can see myself. My teams is up to date. Pernille-Eskebo what can be done about this?
I have the same issue on Teams for Mac. If I'm the first on a call, and one person joins, I can see the video. When next person joins, I only get two boxes with their initials, and both videos disappear, even though they have their cameras on and can see the others videos. Sometimes one of the others video show up in a small window when they are talking, but disappears again when someone else is talking. In the together mode I can sometimes see others, but the gallery view is grayed out and not available.
This started some month ago, first I thought it was just the others disabling their video, but it turned out to be my Teams that just doesn't show the video. I'm on good networks, and Zoom etc works very well.This is quite annoying, and we are switching to use Zoom instead.
- I originally thought it might be a 20H2 update issue based on timing. A person recommended me to clear the Teams cache, reboot, reinstall, reboot and then try clearing any cached credentials related to the user and office 365. That seems to have worked for us, for now
Stella07 I have the same problem, it was working fine and now in gallery mode I don't see video even though other people can see each other. If I pin 1 person I see their video and everyone's thumbnail videos. And it works in together mode. But as soon as I'm just in default gallery mode I just see their names.
kwhitaker1735 I have a user with the same problem. They are also getting an erro at the top of their teams client asking for an updated version. We've ran the latest installer from the link in the message, the error goes away, until reboot. Then it comes back. Is anyone else noticing an with the version of client?
A customer of ours experiences the same problem. Everyone has the webcam on, but not everyone is shown. They use the desktop app. If someone who does have everyone visible shares his screen, the others will also see everyone on the webcam. You can also pin someone and that will be visible while the one before was visible as initials.- I have been having the same issue for almost 2 months. I can see videos in Together mode (when it is available) or if I pin a video feed then they all show . Gallery Mode seems to be broken.
