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Stella07's avatar
Stella07
Copper Contributor
Mar 06, 2020
Solved

Microsoft Teams Desktop not showing all callers

I can join Teams video calls but cannot see anybody other than the person speaking - the other two people are just round discs with their initials in bottom right corner. I can see myself there but n...
microsoft teams
  • Homeslicegolf's avatar
    Homeslicegolf
    Jun 10, 2021

    I believe I found a fix!  I've been having the same problem for weeks.  No video from other participants, though I can see my own image.  Here's what I did.  During a meeting, I went to the top of the screen, where there are ... (the three dots) and I clicked the "Turn Off Incoming Video"....  The screen changed to show show the initials or the thumbnails of each participant.  I then went right back to the ... and this time selected "Turn ON incoming video" and viola...everyone showed up!  Not sure if this will work forever...but for this meeting anyway, it worked.  If I have to do that every time, fine...rather see a full fix but until microsoft actually replies...this worked for me.  No guarantees it will work for you! Stella07 

laurahigginson's avatar
laurahigginson
Copper Contributor
Apr 27, 2021

Stella07 

 

I have this exact problem.  Any solution yet?  

Stella07's avatar
Stella07
Copper Contributor
Apr 27, 2021

laurahigginson 

TBH this happened over  a year ago and was resolved but I can;t remember how! 

I also don't know how to get rid of the post - you can tell I'm not  a techy person!!

 

  • nbiggin's avatar
    nbiggin
    Copper Contributor
    May 04, 2021

    Same problem here. A screen full of initials, all other team members can see each other. This isn't a problem with their cameras, only with me seeing them. There are lots of people here reporting the same issue so it's not a local problem. 

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