Forum Discussion

Copper Contributor

Jul 10, 2019

Solved

Microsoft Teams Calling

Hello all, I have a question regarding teams calling. Is there a way for Microsoft Teams to receive more then 1 call at a time? For example - I'm on a call with another person and someone els...

IT-WCHEN
Jul 10, 2019
Rob Ellis Thank you for the quick reply. That was it! Totally did not think about that when we enabled that option. Originally, we had an issue with this because users were complaining about not noticing another call come in on their desktop MS Teams application other than while on their current call, the sounds dips down to where you can't hear the other person on the line. We remedied that by enabled Busy-on-Busy - but now we know to create custom policies for specific situations, like the front desk person, etc.

Thanks again Rob.

William

Rob Ellis

Bronze Contributor

Jul 10, 2019

My understanding is that you would need to disable Busy on Busy at the tenant level (e.g. in the global calling policy), then enable it either for specific users, or create a custom policy and enable it there, then apply that custom policy to specific users as required.

IT-WCHEN

Copper Contributor

Jul 10, 2019

Rob Ellis Thank you for the quick reply. That was it! Totally did not think about that when we enabled that option. Originally, we had an issue with this because users were complaining about not noticing another call come in on their desktop MS Teams application other than while on their current call, the sounds dips down to where you can't hear the other person on the line. We remedied that by enabled Busy-on-Busy - but now we know to create custom policies for specific situations, like the front desk person, etc.

Thanks again Rob.

William