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Live captions not working in Teams (Potentially widespread issue?)
Hi all, hope you can help.
I work for a local council in the UK's IT department and we were looking into why a particular user couldn't get live captions to work in Teams meetings/calls.
All of the options are enabled to get them to work, but in teams calls, it just shows the area at the bottom of the call window where the captions should appear, but no words come up.
We updated the user's computer, and reinstalled the Teams app. We have tested this on the Teams app, as well as the browser version of Teams, on multiple computers, with different people, to the same result. The live captions simply aren't working.
The user also mentioned their sister who works for another council is also having the same issue.
Could this issue with live captions not working be widespread?
- The issue is now resolved. It was fixed by Microsoft.
45 Replies
- What has just happened? Did you remove the option to translate from Microsoft Teams altogether?! We really need this option back - to be able to speak in one language, but for the receiving end to read the text in another language. Like from Japanese to English and English to Japanese. This is no longer supported. Could you please bring this feature back, and ideally, make it so that it works with individual settings, i.e. all text is translated to English for me, whilst all text is translated to Japanese for my counterpart.
Adam_Piaskowski It's my understanding that now that the preview period has ended, the Live Translation feature has moved to Teams Premium, which requires an additional license.
That is what we're trying to figure out, thank you @bigbee. What about part two, that we constantly need to change the language settings when switching the speaker? Couldn't it automatically recognise speech language and keep the translation language specific to the receiving person?
- I just did a 'test' meeting and the captions are working here (Scotland, UK)
- The issue is now resolved. It was fixed by Microsoft.
This is a disaster....here in Colombia same issue 2 days having that trouble, I have to open zoom and share the screen with sound, activate the caption, but the machine is doing a lot effort doing that LewisJFC Pernille-Eskebo
Looks like the closed caption feature has been restored on my end. I just got off a call and it started working halfway through. I would recommend everyone to try turning off and turning on the closed caption feature to enable it. and see if it works! glad it is working now that was a concerning turn of events!
- So there is no workaround if users don't have access to the teams meeting on a mobile device.
JaredCK you are correct and that sucks. However, captions are working, at least for me this morning without using the workaround. I hope everyone is able to get their captions working about and I hope MS sees how critical this feature is for users like us.
LewisJFC the issue start yesterday and it's a big problem!!
- same problem since today
- I have found an update from Microsoft in the Service Health section of their admin dashboard.
Title: Users may be unable to change captions or transcription languages during Microsoft Teams meetings
User Impact: Users may be unable to change captions or transcription languages during Microsoft Teams meetings.
More info: In addition, audio may be desynced, and live captions may not be available during Microsoft Teams meetings.
Current status: We've begun slowly re-enabling the captioning service for Microsoft Teams meetings and we're continuing to monitor to ensure resolution as the change reaches full saturation.
Scope of impact: This issue may prevent any user from changing captions, transcription languages, live captions, or may cause audio desync during Microsoft Teams meetings.
Root cause: A recent client update to Microsoft Team meetings is resulting in impact.
Next update by: Thursday, January 19, 2023, 7:00 PM (7:00 PM UTC)
