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Live captions not working in Teams (Potentially widespread issue?)
Hi all, hope you can help. I work for a local council in the UK's IT department and we were looking into why a particular user couldn't get live captions to work in Teams meetings/calls. All...
- The issue is now resolved. It was fixed by Microsoft.
same problem since today
I have found an update from Microsoft in the Service Health section of their admin dashboard.
Title: Users may be unable to change captions or transcription languages during Microsoft Teams meetings
User Impact: Users may be unable to change captions or transcription languages during Microsoft Teams meetings.
More info: In addition, audio may be desynced, and live captions may not be available during Microsoft Teams meetings.
Current status: We've begun slowly re-enabling the captioning service for Microsoft Teams meetings and we're continuing to monitor to ensure resolution as the change reaches full saturation.
Scope of impact: This issue may prevent any user from changing captions, transcription languages, live captions, or may cause audio desync during Microsoft Teams meetings.
Root cause: A recent client update to Microsoft Team meetings is resulting in impact.
Next update by: Thursday, January 19, 2023, 7:00 PM (7:00 PM UTC)
Title: Users may be unable to change captions or transcription languages during Microsoft Teams meetings
User Impact: Users may be unable to change captions or transcription languages during Microsoft Teams meetings.
More info: In addition, audio may be desynced, and live captions may not be available during Microsoft Teams meetings.
Current status: We've begun slowly re-enabling the captioning service for Microsoft Teams meetings and we're continuing to monitor to ensure resolution as the change reaches full saturation.
Scope of impact: This issue may prevent any user from changing captions, transcription languages, live captions, or may cause audio desync during Microsoft Teams meetings.
Root cause: A recent client update to Microsoft Team meetings is resulting in impact.
Next update by: Thursday, January 19, 2023, 7:00 PM (7:00 PM UTC)