Forum Discussion
Issue with transferring to resource accounts
I am trying out the New Teams App, and I found I cannot forward calls to resource accounts. I believe this is because the resource account is generated in a disabled state. When you try to transfer it rings but doesn't connect to the queue that it's associated with, it just states that the user is unavailable. So, I enabled the account, and it shows the actual name instead of Unknown User (like when someone's account gets disabled), but still doesn’t connect to the queue. I tried making a new resource account to see if there was a difference between old and new but no difference. All the test users on the new teams cannot forward any calls to any resource account associated queues. Is there something that I am missing to connect resource accounts to the new teams app?
- Mikeyp1985Copper ContributorIt's an known issue on our tenant. Get a MS Support ticket raised and get it escalated. It's a massive problem with new teams at the moment for us who are trying to switch our users onto new teams
- IanG562Brass ContributorOur org just upgraded to the New Teams client and it appears we are having the same issue. Did you ever get this resolved? I found if we manually create an Outlook contact with the phone number of the resource account the call transfer works.