Forum Discussion
Issue with transferring to resource accounts
I am trying out the New Teams App, and I found I cannot forward calls to resource accounts. I believe this is because the resource account is generated in a disabled state. When you try to transfer i...
Our org just upgraded to the New Teams client and it appears we are having the same issue. Did you ever get this resolved? I found if we manually create an Outlook contact with the phone number of the resource account the call transfer works.