Inserting automated message before calls auto-forward

Hi mchristley,

to set up a call queue in Microsoft Teams for the specified number, follow these steps:

1. In the Teams admin center, navigate to Voice > Call queues, and click on Add. Provide a name and associate a resource account.

2. Configure the greeting and hold music for callers in the queue.

3. Define call distribution options and handling for overflow and timeouts.

4. Assign agents who will answer the calls.

5. Establish call exception handling for scenarios like overflow and timeout.

6. Set up authorized users who can make changes to the call queue.

For inserting a message before call forwarding, this feature is not directly available in Teams.

Create a Call queue in Microsoft Teams - Microsoft Teams | Microsoft Learn

Manage your support call queue in Microsoft Teams - Microsoft Support