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jenallam's avatar
jenallam
Copper Contributor
May 29, 2020

Help! I created a free teams organisation on my personal account and now getting this message.

Hello if any helpful people could support me with my issue i would be incredibly grateful! 

 

I am using the free teams app as i use the paid business version this at my work and wanted to try it within my voluntary work.  This has been working fine for the past 4 months and now it is suddenly not working. 

 

I have spoken to now 7 or 8 employed microsoft support helpers on live chat and no one has resolved my issue or they keep leaving the call and now the recent person has referred me here.

 

However, this was 2 days ago but has been playing up since with this message: 

I click next and it just loads forever and actually does nothing but occasionally it asks me to sign into my alternate microsoft account and when i do it asks for a code which i input then i get this message ( please see below). 

 

And this is far as i get and i keep getting referred here. 

 

So if there is anyone that can support with this issue or could signpost me in the right direction i would be incredibly grateful as i need to get back working!

 

 

 

 

 

 

How-to
microsoft teams
Settings

4 Replies

  • DickNoort's avatar
    DickNoort
    Copper Contributor
    May 29, 2020

    Hi jenallam
    The pop-up you mention "More information required" is the result of the Microsoft "Self-service Password Reset" what looks to be enabled on the Tenant you log on to.
    In the normal and automatic procedure what follows after this step: you are asked to provide additional information and is directly validated.
    For e-mail: you'll receive an email with the code to confirm
    For mobile phone: you'll receive an SMS with the code to confirm.
    After the correct codes and confirmation, your Tenant has proper information to provide a Password Reset initiative from you. 
    Your mobile number and/or email address is stored with your account information of the Domain, and you are not asked again the next login.
    If this procedure does not work (proper) i would suggest to try the Teams client or use a completely different Internetbrowser session.

    Does this help you?

    Kind regards

     

    • ChristianBergstrom's avatar
      ChristianBergstrom
      Silver Contributor
      May 29, 2020

      DickNoort Well, it could be both. The main thing here though is that it's happening on their Teams free desktop accounts. And these settings (MFA, SSPR) are not enabled in Azure when setting up a Teams free org. So I'm confused. But then again it's difficult to troubleshoot remote. If someone has an answer to this issue please enlighten me!

  • ChristianBergstrom's avatar
    ChristianBergstrom
    Silver Contributor
    May 29, 2020

    jenallam Hello, if you open a InPrivate browser window and sign in here http://teams.microsoft.com/ with your Teams free account, what happens?

     

    I'm trying to understand how you signed up (email addresses?) and how you've been working for the last couple of months. Would you mind describing this, please.

     

    You most likely get the prompt as someone in your business org. has turned on MFA, multi-factor authentication.

    • Claudyo_96's avatar
      Claudyo_96
      Copper Contributor
      May 29, 2020

      ChristianBergstrom 

      I have the same problem. I try to log in with desktop application with my personal email (I have a free account) and the problem is: 

       


      Request Id: 21601325-89c6-4ae5-af4d-4829263f4400

      Correlation Id: cb41c64e-e49d-4790-a7bd-1b9071ed02a1

      Timestamp: 2020-05-29T13:29:16.242Z

       

       

      I tried with browser (Google Chrome) and at the first time after log in I saw a white page with on up-left wrote "Bad Request". During the second try it works. 

       

      The app currently doesn't work. Thank you for help.