Forum Discussion
Give or request Control MS Teams
Hi community,
since the last MS Teams Update (1.3.00.21759), I was not able to give control to my Co-worker while sharing my screen. To be specific: I was able to give control and he was able to request it, but after accepting the request, simply nothing happens and I can only see my own mouse.
Also, I have already checked the hardware accelerations and different other options that are already suggested while browsing the problem.
I'm curious to know if any other user has had comparable problems.
Greets Dominik
Give this a shot.
While in a screen share session:
-Request Control of the Screen
-After you have received control, click on the chat icon on the left side toolbar.
-That minimizes the screen share session, in the top left.
-Click on the minimized screen share session so it makes it big again.
BOOM works.
It might have to do with the 64bit version of Teams. 32-bit I do not believe is effected.
Let me know if that works for you.
12 Replies
- HI, I have the same issue in teams also version: 1.3.00.21759 (64-bit). It looks like a bug within this new Teams version.
Yesterday I experiences this issue and today I experience this bug sometimes. - Hi!
Can you confirm this happens to other users as well?
I’d suggest you send feedback to Microsoft as well via the feedback button
AdamHi. I have the same problem, but my problem was happened after updating Windows 10 (from build 18362 to 19041). On Windows 10 (build 18362) working normally. The remote employee was able to give control and I was able to request it, but after accepting the request, simply nothing happens and I can only see the remote mouse. I can not do anything. And all that problem was happened after updating my Windows. I have tested on other PC, on windows 10 (build 18362) work normally and then I updated that PC to windows 10 (build 19041) and remote control stopped working.adam deltinger
- Is it working again? As of today, the function of remote control while sharing my screen is back again! But still, it seemed to have to do something with the MS Teams update - funny how it randomly works again.
Unfortunately I cannot confirm that. Might as well just tell my Co-worker to reinstall MS Teams..
Thanks for your input!
Dom
