Forum Discussion
Externally and Internally Call Divert
Hello Experts,
Do I need to use Auto Attendant or any Call. Routing , If you can advise how to configure below in MS Teams Admin center.
1. If some one calls from Externally to my Teams Number then Divert that call to my Junior.
2. If there is Internally Incoming call to Me rings for 4 times then Divert that Call to my Junior.
Thank you.
Hi,
I am unsure how your Calling Policy is configured. But there is a policy that needs to be enabled that allows you to separate your external PSTN Calls vs internal calls and route the calls according.Below is the screen shot from my tenant configuration which needs to be enabled to route the calls as per your requirements.
With Regards,
Satish
1 Reply
Hi,
I am unsure how your Calling Policy is configured. But there is a policy that needs to be enabled that allows you to separate your external PSTN Calls vs internal calls and route the calls according.Below is the screen shot from my tenant configuration which needs to be enabled to route the calls as per your requirements.
With Regards,
Satish