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prakashx86's avatar
prakashx86
Copper Contributor
Mar 18, 2025
Solved

Externally and Internally Call Divert

Hello Experts, Do I need to use Auto Attendant or any Call. Routing  , If you can advise  how to configure below  in MS Teams Admin center. 1. If some one calls from Externally to my Teams Number t...
calling
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  • RealTime_M365's avatar
    RealTime_M365
    Apr 18, 2025

    Hi, 

    I am unsure how your Calling Policy is configured. But there is a policy that needs to be enabled that allows you to separate your external PSTN Calls vs internal calls and route the calls according. 

    Below is the screen shot from my tenant configuration which needs to be enabled to route the calls as per your requirements. 


    With Regards,
    Satish 

RealTime_M365's avatar
RealTime_M365
MVP
Apr 18, 2025

Hi, 

I am unsure how your Calling Policy is configured. But there is a policy that needs to be enabled that allows you to separate your external PSTN Calls vs internal calls and route the calls according. 

Below is the screen shot from my tenant configuration which needs to be enabled to route the calls as per your requirements. 


With Regards,
Satish 

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