Forum Discussion
Direct Routing, Multi-Tenant problem
Hi, I'm testing MS Teams Direct Routing service, I want to use multi tenancy option and I have these scenarios:
SBCs domains ( domain.com as example, each "sbc" with unique IP address 😞
sbc1.domain.com
sbc2.comain.com
sbc3.domain.com
sbc4.domain.com
Customer domains ( customer "demo" as example 😞
demo.sbc1.domain.com
demo.sbc2.comain.com
demo.sbc3.domain.com
demo.sbc4.domain.com
So, I want that customer demo could have a failover between the four SBCs, so, I'm trying to do the appropriate configuration, I already added and validated the SBCs and customer domains on 365 admin center and created an user for each SBC and customer domain with an E3 license ( each ).
But my problem is that I can only add one of the SBCs ( sbc1.domain.com ) on the Direct Routing ( teams admin center ) SBCs admin area, when I try to add a new SBC I see the error "We can't use the "sbc2.domain.com" domain as it hasn't be set up in the organization. Please try again. If you continue to have problems, contact Microsoft customer support."
I need to wait? I'm doing something wrong? I need to do something else?
FYI, I followed the steps from this page: https://docs.microsoft.com/en-us/microsoftteams/direct-routing-sbc-multiple-tenants
Regards!
Hi fowler_23, LinusCansby , I lost my user account because I had to delete my old tenant, that solved the problem, I'm lucky that was only a test tenant, now everything works fine with the setup steps you both told me.
Hope this helps someone else.
Thank you!
Regards!
11 Replies
- If you are adding the SBCs demo.sbc1.domain.com, demo.sbc2.comain.com, demo.sbc3.domain.com and demo.sbc4.domain.com. Then you have to add the domains sbc1.domain.com, sbc2.comain.com, sbc3.domain.com and sbc4.domain.com in Office 365.
Hi LinusCansby , I already added the domains sbc1.domain.com, sbc2.domain.com, sbc3.domain.com and sbc4.domain.com in Office 365 admin center, my problem is that I can't add a second SBC ( like sbc2.domain.com ) on the direct routing ( Teams admin center ), I just have one working SBC ( sbc1.domain.com ).
Thank you for the response.
Regards!
Hi,
You sound like you've done the initial bit correctly by adding the SBC FQDN's into O365 as an extra domain and then adding a user to that domain with the correct license (E1\E3\E5)
When you say Multi-tenant? Are you hosting the SBC's for a number of customers??
If so, on the customer tenant, do not use New-CsOnlinePSTNGateway. This will remain blank.
Instead define them on the Voice Routes so for example to have Active\Active on sbc1 and sbc2, you would do New-CsOnlineVoiceRoute -Name "UK-Mobile" -Priority 1 -OnlinePSTNUsage "UK-Mobile" -OnlinePSTNGatewayList sbc1.domain.com, sbc2.domain.com -NumberPattern '^\+44(7([1-57-9]\d{8}|624\d{6}))$' -Description "UK Mobile Calls"And so forth for your different dial plans. Calls will alternately go out over either SBC based on the matched number pattern. If you wanted one to be a backup then you would run the same again but change the priority number. It would try the SBC of the higher priority first before continuing down.
Hope that helps.
