Forum Discussion
'Copy Link' for Folder/Files does not work in Teams
When you access a document library using the website/SharePoint tab and click on 'copy Link' the dialog opens up and has a spinning circle constantly, doesn't load.
Great
It works for me as well!!!
Strange thing is mine updated 8th of june but only today it workedYesterday I thought, how can this still be possible as I had this issue for a very long period of time
(opening the Team in SharePoint the copy link always did work as workaround)
but happy now 🙂
145 Replies
Henry Edwards yep I'm getting the same problem tonight too. Cleared caches: no joy.
Issue still seems to be on going, we have a full team of staff unable to copy link! Tried and tested the information here and on techinsider. Hopefully Microsoft can fix it soon!
Actually, I got the same error two days before, I did all the possible troubleshooting steps to resolve this issue.
i uninstalled and resintalled the teams,
cleared the Teams cache
Recreated the user profile also, still that user got the same issue.
Finally, I Disconnected that user account from the device reimaged that system, and installed office 365 from office.com. Then this issue got resolved.https://technoresult.com/fix-copy-link-for-files-folder-is-not-working-in-teams/
- So it is something in the caching of the teams client have you also tried to clear the cache and all folders that are related to teams?
- Yup cleared all of these
%AppData%\Microsoft\teams\application cache\cache
%AppData%\Microsoft\teams\blob_storage
%AppData%\Microsoft\teams\databases
%AppData%\Microsoft\teams\cache
%AppData%\Microsoft\teams\gpucache
%AppData%\Microsoft\teams\Indexeddb
%AppData%\Microsoft\teams\Local Storage
%AppData%\Microsoft\teams\tmp
Henry Edwards as an update I had to kill some tasks in Task Manager and so I killed Teams as well. Now when I reopen it the links seem to work - weird. Hope this helps everyone
Sorry my bad - it opens the main Teams channel but NOT individual folder links - so the problem still exists
Florisz I have tried clearing the cache and even deleting all the temp files as explained here https://www.technipages.com/fix-microsoft-teams-hyperlinks-not-working but still no joy. SO as far as I am concerned the problem still existsI cleared cache, uninstalled and reinstalled teams and I still can't "copy links" in teams Paul_IQPC
I have to open the channel or folder in sharepoint to copy links.
this is happening in my new laptop not the old one and what's strange is that the are both the same Lenovo Thinkpad laptops
Has anyone from Microsoft been able to look into this and find a resolution?
- I already tried this and uninstalled-reinstalled teams, cleaning cache. By coincidence I even got a new laptop,
I think you are just lucky for now/today. In the last weeks I had it working once as well.
- Because of the reply from Paul_IQPC about Microsoft not reading this forum, I posted a question on answers.microsoft.com ;
https://answers.microsoft.com/en-us/msteams/forum/all/teams-desktop-copy-link-spinning-wheel/da888a99-145b-4196-bcbe-0bc068ae05a9
The first tip given there of clearing cache does not work.(tried it already) See my comments.
The second tip I did and maybe you can do as well. hitting the help button in Teams and click Feedback. Still doesn't work for me. First when I select 'Copy Link' this window is shown:
Then after around 30s this window is shown:
This then stays forever (well at least 5 min...).
Henry Edwards Same for me - no changes since yesterday. My IT department cant solve it and if I copy the link from the web application then it opens Sharepoint, no Teams which is not what I want
- Same issue here. Multiple users are experiencing it.
- Mark - Hi I have the same problem,. What I love about this forum is the only people who read it are the ones with the problems 🙂 not the ones who can fix it - hopefully it will be resolved soon as the problem has only be running for 7 months - thx all
Henry Edwards Same problem. Sometimes it works again, but most of the times the Microsoft Teams client gives this white popup with spinning wheel and after a while the white popup becomes larger(see screenshot) but nothing more.
Workaround for now is using the Browser(Egde), or the PWA(Edge Progressive Web App) or the new Onedrive window(which is in essential a webbrowser also).Microsoft Teams Client:
Onedrive client works.
PWA(progressive Web App) works as well: (this is of course same as the browser)
Henry EdwardsI have the same problem 😞
"Copy Link" now works, however when pasting the link into a mail I get a warning message (translation: we check, whether the recipient can access the link"
Henry Edwards did you find a solution? We had a couple of users with this problem, they are running Version 1.4.00.31569 (64-bit) of Teams Desktop. One user rebooted and everything is working fine, but another user still has the issue after rebooting.
Is this due to something in the link? Like a space or an invalid character?
Thanks
