Forum Discussion
Confusing Notification
Hi
I keep getting (2) on the top right corner but when I click on it and search through all my teams and chats, there is no new messages I can find. Very confusing. Is there something wrong with my computer?
jameshoty Hey James, thanks for the feedback! Sound promising at least. The location for Mac is
~/Library/Application Support/Microsoft/Teams
10 Replies
- This has been a known issue for a while, the numbers you see are related to other tenants you have access to and they are supposed to reflect activity you are missing on those tenants
The numbers are rarely, if ever, correct. But at least it gives you a hint that you have *some* missed activities in the other tenant 🙂
VasilMichev jcgonzalezmartin Thanks for the input (haven't experienced it myself). Such an excellent feature these cross-tenant notifications seems to be 😉
Hi jameshoty A tenant refers to a unique organization. Think of a company or school as a tenant and within that there are several Teams, within the Teams there are channels, etc. Does that help?
jameshoty Hello! Are you experiencing this in Teams desktop and Teams on the web?
If you've searched through the Burgeon org teams and nothing new is there you can try to do a manual sign out / sign in from the same location (top right corner).
If that makes no difference and you're using the app you can delete your Teams cache at AppData\Roaming\Microsoft\Teams (%appdata%\microsoft\teams). Delete all content in there.
Hope it helps!
In fact the notification in this TECH Community is also confusing
You can click on it but they will remain there as long as they like. So at the end, just ignore it...
I tried logout and quit TEAMS and log back in. So far so good.
BTW, I am using Mac, what is the equivalent of the path you were suggesting, if you know?
jameshoty Hey James, thanks for the feedback! Sound promising at least. The location for Mac is
~/Library/Application Support/Microsoft/Teams
