Forum Discussion
Chief Exec / Senior Manager --> PA call group
TheGarrison Shouldn't the PAs be delegates of the CEO, not just part of a call group.
Yes, that partly addresses it but i should have expanded on the issue.
During the 8:30am to 5pm time window while the PA's are working its fine, outside of these hours, what happens if the PA's are offline?
In the SfB world we essentially diverted all calls for the CEO account to hunt group, this had a working hours on the workflow of 8:30 to 5pm, the offline hours was set to direct to the CEO so they could still answer calls in the evenings or weekend.
During the day the PA's could simply call the private line.
Teams, as with many things we are realising, is simply lacking many of the useful features we had on SfB.
Cheers
TheGarrison Maybe this can be achieved by changing the CEOs call answering rules on a schedule. During the day they have 'forward all calls to delegates' and by night it's 'call me and also ring delegates'.
The users setting can be set through powershell with Set-CsUserCallingSettings (MicrosoftTeamsPowerShell) | Microsoft Docs. Then to schedule it build a runbook in Azure Automation to run at the appropriate times. Azure Automation is pretty easy to use and not expensive.
- Thanks Steve, this looks like a possibility, although ive never heard of Runbooks in Azure so will need to read up now.
You say its not "not expensive" are you saying there will be a fee to do this?
It gets worse, not only has the move to teams been more expensive but possible additional costs for loss of features it introduces, Microsoft really are on to a winner with this price model.TheGarrison Azure Automation is an Azure service, there is an amount available on a free basis, then a per minutely cost based on how long your scripts take to run. I can't really see how just this requirement would take you above the free amount. Detail at Pricing - Automation | Microsoft Azure
Of course this is only an option to run a PowerShell on a schedule, you could run it from your own network if you have a suitable machine etc.
Things get more expensive over time, that's why we have inflation, not much you can do about it. The best approach for a business is to extract as much business value out of their licenses as possible. There are many things that you'll be able to do with Teams that never existed in SfB. The key is to be flexible, sometimes the cloud doesn't allow you to do all the things you used to, but given over a million organisations use Teams it's clearly capable of supporting typical requirements.