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Cannot track calls forwarding
Hi,
I am currently building a report to track the flow of direct routing calls forwarded between users.
I have setup an auto attendant and queue account and made a test call where:
User A call the auto attendant number
User A dials 1 to get transferred to user B (via the queue account)
User B accepts the calls then transfers it to User C
User C accepts the call
User B hangs up after 2 minutes
When I look at the data available trough the CQD Dashboard I can track all the steps up to the point 3 but there is no trace of the call forwarding from User B to User C, Is there another way to get this information? I have also look at the Microsoft Graph API to no avail.
Thank you
- You should be able to find the additional calls from userB to userC, but they may not be connected to the userA to user B call.
We are working to make it easier to connect all these different calls together in the reporting to better show and handle these complicated calling scenarios.
- William Looney
Microsoft
You should be able to find the additional calls from userB to userC, but they may not be connected to the userA to user B call.
We are working to make it easier to connect all these different calls together in the reporting to better show and handle these complicated calling scenarios.
