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amien5531's avatar
amien5531
Copper Contributor
May 04, 2021
Solved

Cannot track calls forwarding

Hi, I am currently building a report to track the flow of direct routing calls forwarded between users. I have setup an auto attendant and queue account and made a test call where: User A call t...
  • William Looney's avatar
    May 17, 2021
    You should be able to find the additional calls from userB to userC, but they may not be connected to the userA to user B call.

    We are working to make it easier to connect all these different calls together in the reporting to better show and handle these complicated calling scenarios.