Forum Discussion
Can only see 1 person in a call, not 4
Hi there,
I have a team of 6 participants and when in a meeting/call with them I am only able to see one person at a time unlike them who can see 4 people. Only when someone new speaks it changes the view to their camera. I cannot seem to find a setting to change this.
Im using the web version on a Mac OS.
Any assistance would be appreciated
TIA
15 Replies
Annie91 This is my experience too and the randomness is really frustrating. Sometimes I see four, sometimes just the speaker, and last week I saw six. I have tried both the app and the browser, but it doesn't make any difference. My device is a Surface Pro. I hope we can get some answers.
- I participated in my first Teams meeting tbe other day and saw one participant at a time.
Only a chance remark later made me realise everyone else saw 4 screens at a time.
If you want me to keep using Teams rathe than your competitors, please fix this bug.- Although Microsoft have stated you'll be able to see 9 at once from June, this won't solve the problem here as it seems to be a random phenomenon.
They do seem to be playing catch up with other media such as Zoom.
- I have this issue only in my team and also under actions cannot change screen background. Says info pane disabled by policy??
Is there a way can see more than 4 persons a a time in microsoft teams?
- Mine corrected itself when I went from the web version to using the app. Once I downloaded the app I could see multiple people
- I have the same issue.
a member of my team is having the same issue.
also noted that this issue is reported at https://techcommunity.microsoft.com/t5/microsoft-teams/microsoft-teams-video-calls-and-channel-meetings-limited-to-4/m-p/1248222/highlight/false (by user MYEchols in a reply)
I am having the same problem with my company. We have had a few conference calls with 7 participants, and 2 of the 7 could only see one person at a time. The rest could see 4 at a time. No explanation. One of the 2 is using the desktop app. The other is using the web app. Can't find anything in settings to fix it. Would love it if we could see 6 or more people at once, like other video conferencing systems. Other than that, Teams is great. Thanks!
- Due to a high number of users using Teams currently this is one known problem. Wait for Microsoft to scale up their service.
I've seen it working better in the desktop version of Teams than in the web app, so try that instead.
https://products.office.com/en-us/microsoft-teams/download-app#desktopAppDownloadregion- This worked for me!!! Thanks
