Hi,added a couple of new phone numbers and Microsoft 365 E5 licenses to my tenant this morning.Several hours later I tried to assign these phone numbers to licensed users but there is only the choice between 'conference bridge' and 'resource account'. Any help appreciated.Cheers Thomas

Hi TeeBee , Looks like you need to fill a form in and submit it manually - https://docs.microsoft.com/en-US/microsoftteams/manage-phone-numbers-for-your-organization/phone-number-management-for-germany Hope that helps

Can not assign phone number to licensed user

Andrew Hodges
Bronze Contributor
Feb 26, 2020
Hi TeeBee ,

To assign to a user the type of number needs to be a User number as below :-
- TeeBee
  Copper Contributor
  Feb 26, 2020
  Andrew Hodges
  
  Hi Andrew,
  
  it seems that available number types depend on country/region.
  For UK all number types are available. Germany seems to be limited to 'call queue', 'auto attendant' and 'dedicated conference bridge'.
  
  Does that mean there is no O365 phone system available for german users?
  - Andrew Hodges
    Bronze Contributor
    Feb 27, 2020
    Hi TeeBee ,
    
    Looks like you need to fill a form in and submit it manually -
    
    https://docs.microsoft.com/en-US/microsoftteams/manage-phone-numbers-for-your-organization/phone-number-management-for-germany
    
    Hope that helps
Jake_T91
Copper Contributor
Nov 10, 2022
Had the same issue here and it had to do with the number location versus the licensing. We have both CA and US users and the user was listed as a CA user by accident and the number was a US based number. Swapping the location in Azure and relogging in populated the user.
rachelgomez161999
Iron Contributor
Nov 11, 2022
When assigning a phone number to a user, make sure the phone number and the usage location of the user are of the same country.

To assign a number by using the Teams admin center:

[!INCLUDE assign-phone-numbers-to-users-steps]

To assign numbers by using PowerShell, use the Set-CsPhoneNumberAssignment cmdlet as follows:

For Calling Plan numbers:

Set-CsPhoneNumberAssignment -Identity <user> -PhoneNumber <phone number> -PhoneNumberType CallingPlan
For Operator Connect numbers:

Set-CsPhoneNumberAssignment -Identity <user> -PhoneNumber <phone number> -PhoneNumberType OperatorConnect
For Teams Phone Mobile numbers:

Set-CsPhoneNumberAssignment -Identity <user> -PhoneNumber <phone number> -PhoneNumberType OCMobile
For example:

Set-CsPhoneNumberAssignment -Identity email address removed for privacy reasons -PhoneNumber "+14255550101" -PhoneNumberType CallingPlan
Set-CsPhoneNumberAssignment -Identity email address removed for privacy reasons -PhoneNumber "+14255550102" -PhoneNumberType OperatorConnect
Set-CsPhoneNumberAssignment -Identity email address removed for privacy reasons -PhoneNumber "+14255550103" -PhoneNumberType OCMobile

Regards,
Rachel Gomez

Forum Discussion

Can not assign phone number to licensed user

Share

Resources