Forum Discussion
TeeBee
Feb 26, 2020Copper Contributor
Can not assign phone number to licensed user
Hi, added a couple of new phone numbers and Microsoft 365 E5 licenses to my tenant this morning. Several hours later I tried to assign these phone numbers to licensed users but there is only the ch...
- Feb 27, 2020
Andrew Hodges
Feb 26, 2020Bronze Contributor
TeeBee
Feb 26, 2020Copper Contributor
Hi Andrew,
it seems that available number types depend on country/region.
For UK all number types are available. Germany seems to be limited to 'call queue', 'auto attendant' and 'dedicated conference bridge'.
Does that mean there is no O365 phone system available for german users?
- andrewinfinitelFeb 27, 2020Brass ContributorHi Thomas, have you considered direct routing?
- Andrew HodgesFeb 27, 2020Bronze Contributor
- MadushkaDiasJan 21, 2022Brass Contributor
Facing the same issue and open a support ticket too and not solve yet (Less than 30min). My assumption and article says this is due to replication in Teams and M365 microservices in the M365 fabric.
Cannot assign phone number to licensed user - Microsoft Teams Calling (deployskypeforbusiness.com)
- TeeBeeMar 05, 2020Copper Contributor
Hi Andrew Hodges,
it took just one day to get user phone numbers after submitting the request form from https://docs.microsoft.com/en-US/microsoftteams/manage-phone-numbers-for-your-organization/phone-number-management-for-germany
New phone numbers are now listed with number type "Users". But when editing one of the numbers to assign it to a user there are no search results. This happens even with full mail addresses of licensed users.
Any hint?
- Andrew HodgesMar 05, 2020Bronze Contributor
Users won't show if you haven't assigned a license to them. Check below. If that's not it check the old legacy portal as I had issues with the Teams Admin centre when doing this in our tenant. If that still doesnt work then raise a ticket with Microsoft to help you out.
- TeeBeeMar 03, 2020Copper Contributor
Hi Andrew Hodges,
just submitted a phone number request.
Apparently getting phone numbers in Germany is not as simple as a few mouse clicks.
Thank you very much.