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Forum Discussion

Copper Contributor

Feb 26, 2020

Can not assign phone number to licensed user

Hi, added a couple of new phone numbers and Microsoft 365 E5 licenses to my tenant this morning. Several hours later I tried to assign these phone numbers to licensed users but there is only the ch...

microsoft teams

Andrew Hodges
Feb 27, 2020
Hi TeeBee ,

Looks like you need to fill a form in and submit it manually -

https://docs.microsoft.com/en-US/microsoftteams/manage-phone-numbers-for-your-organization/phone-number-management-for-germany

Hope that helps

Bronze Contributor

Feb 26, 2020

To assign to a user the type of number needs to be a User number as below :-

TeeBee
Copper Contributor
Feb 26, 2020
Andrew Hodges

Hi Andrew,

it seems that available number types depend on country/region.
For UK all number types are available. Germany seems to be limited to 'call queue', 'auto attendant' and 'dedicated conference bridge'.

Does that mean there is no O365 phone system available for german users?
- andrewinfinitel
  Brass Contributor
  Feb 27, 2020
  Hi Thomas, have you considered direct routing?
- Andrew Hodges
  Bronze Contributor
  Feb 27, 2020
  Hi TeeBee ,
  
  Looks like you need to fill a form in and submit it manually -
  
  https://docs.microsoft.com/en-US/microsoftteams/manage-phone-numbers-for-your-organization/phone-number-management-for-germany
  
  Hope that helps
  - MadushkaDias
    Brass Contributor
    Jan 21, 2022
    Facing the same issue and open a support ticket too and not solve yet (Less than 30min). My assumption and article says this is due to replication in Teams and M365 microservices in the M365 fabric.
    Cannot assign phone number to licensed user - Microsoft Teams Calling (deployskypeforbusiness.com)

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