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Forum Discussion

TeeBee

Copper Contributor

Feb 26, 2020

Solved

Can not assign phone number to licensed user

Hi, added a couple of new phone numbers and Microsoft 365 E5 licenses to my tenant this morning. Several hours later I tried to assign these phone numbers to licensed users but there is only the ch...

Administrator

microsoft teams

Andrew Hodges
Feb 27, 2020
Hi TeeBee ,

Looks like you need to fill a form in and submit it manually -

https://docs.microsoft.com/en-US/microsoftteams/manage-phone-numbers-for-your-organization/phone-number-management-for-germany

Hope that helps

Jake_T91

Copper Contributor

Nov 10, 2022

Had the same issue here and it had to do with the number location versus the licensing. We have both CA and US users and the user was listed as a CA user by accident and the number was a US based number. Swapping the location in Azure and relogging in populated the user.