call delay issues

All. Are there still issues surrounding delays within phone system. In particular we are seeing issues where users are putting calls on hold and when clicking the 'resume' button there is no immedi...

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DaveChomi
Nov 22, 2019
Hi BenRooke ,
I am not a microsoft guy, I do not have information about the plans to fix this but I wrote article about this behavior which tries to explain reasons why. It is problem coming from current design of the onhold function and the luxury of having the ICE protocol handling the media negotiation.
https://techcommunity.microsoft.com/t5/Microsoft-Teams/Music-on-Hold-in-Teams-amp-4-seconds-until-Hold-is-in-place-for/m-p/977517

DaveChomi

Iron Contributor

Nov 22, 2019

Hi BenRooke ,

I am not a microsoft guy, I do not have information about the plans to fix this but I wrote article about this behavior which tries to explain reasons why. It is problem coming from current design of the onhold function and the luxury of having the ICE protocol handling the media negotiation.

https://techcommunity.microsoft.com/t5/Microsoft-Teams/Music-on-Hold-in-Teams-amp-4-seconds-until-Hold-is-in-place-for/m-p/977517

BenRooke

Brass Contributor

Nov 22, 2019

Thanks for the info. Will definitely give that a read..

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