Forum Discussion
Philipp71
Apr 17, 2020Copper Contributor
Bluetooth headset microphone bad quality
I try use my bluetooth headset (Sony WH-XB900N) in MS Teams. Sound ist good but other members in the video conference can't hear me very good. My voice is very quiet. The same in the test call option.
The microphone level in Win 10 is on 100%.
I tried the headphone in Skype and the quality is good there. Hardware is ok then.
I have the same issue on two different devices (Laptops).
Philipp71 Hard to say what the problem is. Microsoft have a certification program where audio devices are certified for Teams. They check quality of microphones and bluetooth connection before a device can be certified. One requirement is to use a bluetooth dongle to connect the audio device since the built-in bluetooth in the computer can be of low quality.
Check out certified devices here:
https://products.office.com/en-us/microsoft-teams/across-devices/devices/category?devicetype=36
- JudyAaron98Copper Contributor
1.Ensure your Bluetooth headphones' mic is selected as the "audio input device" in your Bluetooth settings.
2.Check if teams or the app you're using has been granted permission to access the microphone.3.Personally, I recently switched to the Oleap P200b Pro, an ENC business headset, and it has been a game-changer for me, especially in noisy environments like airports. It supports dual-device connection, so I can use it seamlessly with both my Xiaomi 14 Pro and laptop. Plus, the included adapter (dongle)ensures better compatibility and call quality compared to Bluetooth.
- luciferyouCopper Contributor"Algorithms" videos, Robert Sedgewick and Kevin Wayne, Princeton university.
<a href= "https://motivation.how/about"> Don't let your dreams drift away </a> - cgigate1460Brass Contributor
Philipp71 No matter what , the Bluetooth microphone sound quality is very bad, the protocol itself provides minimum bandwidth with old telephone quality.
This is nothing you can do, that is how Bluetooth protocol designed
- tanmoykumarCopper ContributorGenerally, Bluetooth headset microphones provide poor-quality audio with lag in live video conferencing calls. However, it doesn't sense in most cases, because there is a certified solution by Microsoft for both Teams and Skype for Business calls. You can find better on there: https://www.microsoft.com/en-us/microsoft-teams/across-devices/devices/category/headsets/36 & https://www.headphonesadvice.com/blog/best-microsoft-teams-headset/
- nathan18Copper ContributorI have the same Sony headphones and the same issue. I've wasted so much time on this. When used on Android mic quality is fantastic. On Windows no one can hear me. Funny thing is a couple of time in Windows the quality/level was good but I have no idea how to reproduce this. There must be some debug logs or a way to debug this to understand what is going on.
- STR-STRCopper ContributorNathan18, have you tried holding one finger 3 seconds on the right ear when the call begins? You have to wait until the connection is established (the other end answered). You should hear a bip after the 3s delay.
- nathan18Copper Contributor
After a week of testing, STR-STR solution does seem work most of the time to increase mic volume - Thanks!!
Now I need to figure out how to enable sidetone that is not delayed...
- OsmosysCopper Contributor
Philipp71 Hello everyone, for those who have problems with the microphone, using it in windows 10, every time you start a call with any program after the call has started, put your finger on the right earbud and hold it for about 3 seconds to activate the use of the microphone, at that moment windows recognize it and it works perfect. They will have to do this each time they initiate a call, join a group or change applications.
- ThereseSolimeno
Microsoft
RikoNw Repeating the link to the Microsoft Teams enabled devices: https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/across-devices/devices
Also including an article about why bluetooth in general doesn't work well on Windows PCs: https://www.howtogeek.com/354321/why-bluetooth-headsets-are-terrible-on-windows-pcs/
- nk11juneCopper ContributorHi, Is this issue resolved? I have the same scenario. I work on Microsoft Teams and want to purchase Sony WH - XB900N headphones. Please do let me know. Thank you!
- KarthikBCopper Contributor
Philipp71 I am having similar issues with a new Samsung Buds +, it is working very well on the phone, tablet but very low mic volume on Windows. Tried multiple help options in Microsoft, changed my drivers etc - but no use! I cannot believe in this day and age bluetooth options are not compatible across devices 😞
I really wish Microsoft takes this up and provides some solution. There must be quite a few folks having these issues considering the situation where most of us are working from home.. The only option seems to be to buy an approved device for now.
- Rui_VieiraCopper Contributor
Philipp71 I have the exactly same experience. I tried multiple ways, and multiple times to re-pair the headset. Others just complain that can't hear me.
My next action: contact Amazon to try to return the product.
I don't see that Sony or Microsoft are putting their focus on this, which is unfortunately for us.