Forum Discussion
Adding a comfort message to a call queue
Hi All,
I have a client who has a need for a comfort message when callers wait in the queue for a specified time. For example, the call enters the queue and waits for 20 seconds, then hears a message stating 'All our agents are busy helping other customers at the moment, please continue to hold', and then the call continues to ring until answered.
I'm not sure this can be done on Teams Phone, however I just want to double check before advising the client.
Thanks!
Mitchell
- Incorporate the verbal message into the call queue hold music?
- Incorporate the verbal message into the call queue hold music?
BJW Does Teams play the Music On Hold file from the beginning for each caller or does it constantly loop the recording and callers drop in anywhere?
Stewart_Ross it will start from the beginning for each caller.
