Forum Discussion
Solved
Remove permission for customers to cancel meeting
Because of the way our service is set up, the meeting is compulsory.
is there any way let customers book the appointment and NOT display the "cancel" option in the bookings page confirmation and in the email confirmation?
thanks in advance, this is very important for us and our service
At this time, you can not remove the canceling option on the booking page and email confirmations.
In this case, you can toggle between send or don't send a confirmation and, I don't think you want that.
Microsoft is currently requesting ideas to improve this app. I encourage you to post your request on the Microsoft Booking Ideas page. with details why you need it and how you plan to use it. This will allow the MS product managers to review your requirement and give the end-users the ability to vote. You also have the ability to vote on other requests.
If you found this information helpful, please like or choose best response in order to help other users.
This is a major bug, not a feature. I find it cool to let the customers manage their appointment. But it is too dangerous that one customer can cancel the whole appointment for all the other customers. Can't understand why this bug is not fixed after all this time... This is basic QA for me.
- You cannot remove before hand but the permission can be removed manually once booking is made by customer. Once the client has booked, you need to go into "Edit" the booking and deselect "Let Customers manage their appointment"
- Yes I have seen now that alternative, but since we work with hundreds of clients we cannot manually check that option for every client that books an appointment. I have submitted an enhancement request hoping that they implement the feature in the future.
thanks for the suggestion tho 🙂
At this time, you can not remove the canceling option on the booking page and email confirmations.
In this case, you can toggle between send or don't send a confirmation and, I don't think you want that.
Microsoft is currently requesting ideas to improve this app. I encourage you to post your request on the Microsoft Booking Ideas page. with details why you need it and how you plan to use it. This will allow the MS product managers to review your requirement and give the end-users the ability to vote. You also have the ability to vote on other requests.
If you found this information helpful, please like or choose best response in order to help other users.
Teresa_Cyrus Do we know if there's a solution to this? I find it hard to believe that this is more of a "Feature", our org heavily uses Bookings and continue to run into issues where Customers cancel meetings intended for groups of 25 and if 1 customer cancels, everyone in the bookings gets notified.
Hi brzayas
Microsoft is aware of the issue and is working on a resolution. No ETA has been set.
/Teresa
#traccreations4e 02/12/2024
