Forum Discussion
New copilot app can't switch from work to personal account
I installed the app from the Windows 11 store yesterday, and it was working fine just like it did on my mobile app. I made sure I signed in with my personal Microsoft account on both.
Today, when I attempted to use it again on my Windows 11 PC, it seems like it signed in with my work account and no matter how many times I sign out and back in with my personal account it keeps displaying "It looks like you're signed in with your work account".
I've terminated the app, uninstalled it, not sure what else to do? It is signed in with my personal account now but still not working.
Thank you very much for this. For those who are still having issue after the Windows 24H2 update, clear Copilot associated cookies by following the instructions below:
In Edge, select Settings and more > Settings > Cookies and site permissions.
Under Cookies and data stored, select Manage and delete cookies and site data > See all cookies and site data and search for the site whose cookies you want to delete.
- Search for Copilot in the list of saved cookies, and then delete them all. This should reset the Copilot app and restart the App with a fresh setup.
46 Replies
PS83Tech Yep, experienced the same problem 2 days ago. I thought it would be solved in a few days, but still nothing. Please, let us know if someone was able to fix the issue.
Microsoft indeed did make a change, and it impacted both the Copilot App on mobile and Windows PC. While before a few days ago you could toggle back and forth between work and personal account, that option has (kindof) gone away. Not completely though as you can still toggle between work and personal account, but the Copilot App is now only for personal use and it provides the same experience as using copilot.microsoft.com signed in with personal account.
All business/work usage is moving to m365.cloud.microsoft <- notice Microsoft is now top-level domain name. That change caused some difficulty for online office users when they made that change, but it worked within a few hours after the change.
copilot.microsoft.com used to be Microsoft Copilot (for web) aka Bing Chat Enterprise aka Copilot with Commercial Data Protection (CDP), but Copilot CDP is (being) retired and replaced with Enterprise Data Protection. The url copilot.microsoft.com is since very recently/now being used for 'consumers'.
"Funny" situation is, I can perfectly use the Copilot App with my personal account on both mobile and Windows PC. When I however go via the webbrowser on my work PC to copilot.microsoft.com and try to sign-in with personal account, it shows two options. Sign-in with work account and be redirected to m365.cloud.microsoft or try to continue with personal account, but still redirects me to m365.cloud.microsoft with work account signed in. I can only access copilot.microsoft.com with personal account signed in on my work PC via in-private browsing.
If you ask me there are still some caching and redirection issues floating around, which likely causes these problems. Microsoft did these significant (domain) changes, and re-usage and re-purposing of URL's way to quick after each other. I think it sorts itself out in a day or so.- We only use copilot.microsoft.com and just yesterday we got the readdressing issues. Looks to me that MS are separating out the Work/Web" toggle, into separate sites/experiences. "Notebook" has gone, and also its 18k context and permanently editable prompt. Standard prompt field now has no context length disclosed. Work login is redirected to SharePoint-styled MS account page, with navbar on left. Sign-In is persistent, and never resolves, eg: when trying to + an image to the prompt, one is forced to sign-in, as if that (a) hadn't already been done and, (b) it doesn't affect anything re-signing in! Absolute mess! No explanation and have spent 4 hours trying to find out via RoadMap what's going on. Copilot cannot find any reason or description of the changes. I have one device as per our staff, one as MS365Copilot, one testing Win11, and ALL are different, with Copilots coming out of our ears all over the gaffe! Argh! Nightmare MS! Use Copilot to write the rationale for your paying customers! SaaS is no good when so ill-managed! For all their tech advances, MS don't change their documenting of Changes.
You got some good points, it's not well communicated and it is indeed leading to functionality loss that you had, like Notebook.
Let me help you on this as changes on Microsoft Copilot (for web) are mentioned here in the FAQ: https://learn.microsoft.com/en-us/copilot/faq#features
But no, Microsoft 365 Copilot (aka for work) and Microsoft Copilot (aka for web) are not separated, rather are brought onto the same architecture, but now providing EDP, looking like this:
https://learn.microsoft.com/en-us/copilot/privacy-and-protections#enterprise-data-protection-for-prompts-and-responses
It is Microsoft Copilot for Bing (aka for consumer/personal use) that is now accessible via the Copilot Mobile and Desktop App only, and the url copilot.microsoft.com is now dedicated here. I speculate it's a kind of wrapper app for this url now.
Copilot for work and web (both business, enterprise if you will) are removed from those apps and now accessible via the;
Microsoft 365 App (mobile and desktop)
office.com/chat
copilot.cloud.microsoft
Edge side-bar
Above places, you can switch between work and web (giving you have also M365 Copilot license)In Teams, Outlook you have bizchat (M365 Copilot)
And in Word, Excel, Powerpoint, OneNote you now also have chat history (for M365 Copilot for those apps, and ability to toggle web ground on/off from the users side).
Michel-Ehlert that answers my question. Many thanks for that. Although this renders Copilot useless for me. I use it several times a day through the dedicated app and don’t want to use the MS365 app which is way overloaded with other stuff. They also removed the possibility to upload files which was very helpful. I don’t know what I still pay an expensive subscription for if I can’t use the service in the same way as before. And no warning or announcement.
- Happened to me today. I'm paying for Copilot Pro and cannot access it. 20 people ahead of me in microsoft support queue...
boomanbb Same here. It did work fine initially when I first installed it on my PC and used my personal MS account, but then I thought since my MS work account has a premium copilot license, I'll try that account to see if it had any enhanced features. Since then, I have not been able to get it to work with my personal account on my PC. Works fine on my iPhone.
Let me know if you find a solution.
Same issue here...looks like this happened when Copilot Preview in the taskbar tray went away.
- Yep I can confirm I have exactly the same, which is not great on this new Copilot plus PC?? Makes me question whether this is a consumer product??
Also having this issue out of the blue, cannot convince the app that this is my personal account. What did they break? CKaye919
