Forum Discussion

PS83Tech's avatar
PS83Tech
Brass Contributor
Oct 03, 2024
Solved

New copilot app can't switch from work to personal account

I installed the app from the Windows 11 store yesterday, and it was working fine just like it did on my mobile app. I made sure I signed in with my personal Microsoft account on both.    Today, whe...
troubleshooting
  • tanghm's avatar
    tanghm
    Oct 07, 2024

    babygman 

     

    Thank you very much for this. For those who are still having issue after the Windows 24H2 update, clear Copilot associated cookies by following the instructions below:

     

    1. In Edge, select Settings and more > Settings  > Cookies and site permissions.

    2. Under Cookies and data stored, select Manage and delete cookies and site data > See all cookies and site data and search for the site whose cookies you want to delete.

    3. Search for Copilot in the list of saved cookies, and then delete them all. This should reset the Copilot app and restart the App with a fresh setup.

      

JA365's avatar
JA365
Brass Contributor
Oct 09, 2024
We only use copilot.microsoft.com and just yesterday we got the readdressing issues. Looks to me that MS are separating out the Work/Web" toggle, into separate sites/experiences. "Notebook" has gone, and also its 18k context and permanently editable prompt. Standard prompt field now has no context length disclosed. Work login is redirected to SharePoint-styled MS account page, with navbar on left. Sign-In is persistent, and never resolves, eg: when trying to + an image to the prompt, one is forced to sign-in, as if that (a) hadn't already been done and, (b) it doesn't affect anything re-signing in! Absolute mess! No explanation and have spent 4 hours trying to find out via RoadMap what's going on. Copilot cannot find any reason or description of the changes. I have one device as per our staff, one as MS365Copilot, one testing Win11, and ALL are different, with Copilots coming out of our ears all over the gaffe! Argh! Nightmare MS! Use Copilot to write the rationale for your paying customers! SaaS is no good when so ill-managed! For all their tech advances, MS don't change their documenting of Changes.
Michel-Ehlert's avatar
Michel-Ehlert
Brass Contributor
Oct 09, 2024

JA365

 

You got some good points, it's not well communicated and it is indeed leading to functionality loss that you had, like Notebook.

 

Let me help you on this as changes on Microsoft Copilot (for web) are mentioned here in the FAQ: https://learn.microsoft.com/en-us/copilot/faq#features

 

But no, Microsoft 365 Copilot (aka for work) and Microsoft Copilot (aka for web) are not separated, rather are brought onto the same architecture, but now providing EDP, looking like this:

https://learn.microsoft.com/en-us/copilot/privacy-and-protections#enterprise-data-protection-for-prompts-and-responses

 

It is Microsoft Copilot for Bing (aka for consumer/personal use) that is now accessible via the Copilot Mobile and Desktop App only, and the url copilot.microsoft.com is now dedicated here. I speculate it's a kind of wrapper app for this url now.

Copilot for work and web (both business, enterprise if you will) are removed from those apps and now accessible via the;
Microsoft 365 App (mobile and desktop)
office.com/chat
copilot.cloud.microsoft
Edge side-bar


Above places, you can switch between work and web (giving you have also M365 Copilot license)

In Teams, Outlook you have bizchat (M365 Copilot)


And in Word, Excel, Powerpoint, OneNote you now also have chat history (for M365 Copilot for those apps, and ability to toggle web ground on/off from the users side).

  • JA365's avatar
    JA365
    Brass Contributor
    Oct 11, 2024

    Michel-Ehlert Thanks so much for all your valuable help, Michel! What I have discovered since:

    Do NOT USE CHROME! Chrome is not triggering correct sign-ins. Desist/don't bother with it! (This may legally appear to be MS requiring use of their own browser, Edge, but - at least it works!)

    Next up - use Copilot.Cloud.Microsoft as the URL, NOT Copilot.Microsoft.Com !!!

    Next - What's the weird difference that redirects some users, who use that same URL, to MS365.Copilot.Microsoft instead?????

    And, on the Copilot.Cloud.Microsoft page, some users still get the toggle "Work/Web", and some don't! (All on the same license, as far as I can discern).

    Now, when originally re-licensing from non-Copilot365 license to a Copilot365 license, we had to have SysAdmin completely uninstall MS365 on the PC, then reinstall after the license had been upgraded! So, is there the same need to uninstall/reinstall when reversing the license back to a non-365 license?

     

    Much appreciated Michel and community! Have a good one -

Resources