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PS83Tech's avatar
PS83Tech
Brass Contributor
Oct 03, 2024
Solved

New copilot app can't switch from work to personal account

I installed the app from the Windows 11 store yesterday, and it was working fine just like it did on my mobile app. I made sure I signed in with my personal Microsoft account on both.    Today, whe...
troubleshooting
  • tanghm's avatar
    tanghm
    Oct 07, 2024

    babygman 

     

    Thank you very much for this. For those who are still having issue after the Windows 24H2 update, clear Copilot associated cookies by following the instructions below:

     

    1. In Edge, select Settings and more > Settings  > Cookies and site permissions.

    2. Under Cookies and data stored, select Manage and delete cookies and site data > See all cookies and site data and search for the site whose cookies you want to delete.

    3. Search for Copilot in the list of saved cookies, and then delete them all. This should reset the Copilot app and restart the App with a fresh setup.

      

boomanbb's avatar
boomanbb
Copper Contributor
Oct 04, 2024
Happened to me today. I'm paying for Copilot Pro and cannot access it. 20 people ahead of me in microsoft support queue...
  • PS83Tech's avatar
    PS83Tech
    Brass Contributor
    Oct 04, 2024

    boomanbb Same here. It did work fine initially when I first installed it on my PC and used my personal MS account, but then I thought since my MS work account has a premium copilot license, I'll try that account to see if it had any enhanced features. Since then, I have not been able to get it to work with my personal account on my PC. Works fine on my iPhone.

     

    Let me know if you find a solution.

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