Forum Discussion
New copilot app can't switch from work to personal account
Thank you very much for this. For those who are still having issue after the Windows 24H2 update, clear Copilot associated cookies by following the instructions below:
In Edge, select Settings and more > Settings > Cookies and site permissions.
Under Cookies and data stored, select Manage and delete cookies and site data > See all cookies and site data and search for the site whose cookies you want to delete.
- Search for Copilot in the list of saved cookies, and then delete them all. This should reset the Copilot app and restart the App with a fresh setup.
Microsoft indeed did make a change, and it impacted both the Copilot App on mobile and Windows PC. While before a few days ago you could toggle back and forth between work and personal account, that option has (kindof) gone away. Not completely though as you can still toggle between work and personal account, but the Copilot App is now only for personal use and it provides the same experience as using copilot.microsoft.com signed in with personal account.
All business/work usage is moving to m365.cloud.microsoft <- notice Microsoft is now top-level domain name. That change caused some difficulty for online office users when they made that change, but it worked within a few hours after the change.
copilot.microsoft.com used to be Microsoft Copilot (for web) aka Bing Chat Enterprise aka Copilot with Commercial Data Protection (CDP), but Copilot CDP is (being) retired and replaced with Enterprise Data Protection. The url copilot.microsoft.com is since very recently/now being used for 'consumers'.
"Funny" situation is, I can perfectly use the Copilot App with my personal account on both mobile and Windows PC. When I however go via the webbrowser on my work PC to copilot.microsoft.com and try to sign-in with personal account, it shows two options. Sign-in with work account and be redirected to m365.cloud.microsoft or try to continue with personal account, but still redirects me to m365.cloud.microsoft with work account signed in. I can only access copilot.microsoft.com with personal account signed in on my work PC via in-private browsing.
If you ask me there are still some caching and redirection issues floating around, which likely causes these problems. Microsoft did these significant (domain) changes, and re-usage and re-purposing of URL's way to quick after each other. I think it sorts itself out in a day or so.
Michel-Ehlert that answers my question. Many thanks for that. Although this renders Copilot useless for me. I use it several times a day through the dedicated app and don’t want to use the MS365 app which is way overloaded with other stuff. They also removed the possibility to upload files which was very helpful. I don’t know what I still pay an expensive subscription for if I can’t use the service in the same way as before. And no warning or announcement.