Forum Discussion
Assistance Needed with iPad Login Configuration
Hello everyone,
I'm currently experiencing difficulties with configuring an iPad to utilise login credentials for device access. Previously, the device was configured with a profile set to "enroll without user affinity." Now, I've changed the profile to "Enroll with Microsoft Entra shared mode."
Despite resetting and re-enrolling the iPad, it still doesn't prompt for login details upon access. It's important to note that the device is associated with Apple School Manager.
Could you please advise on what might be the issue or if there's something I might be overlooking?
- To troubleshoot the iPad login configuration issue, follow these steps:
1. Verify the enrollment profile configuration:
Double-check that the enrollment profile is set to "Enroll with Microsoft Entra shared mode" and not "Enroll without user affinity."
Ensure that the enrollment profile is properly assigned to the iPad in Apple School Manager.
2. Check for device sync:
Verify that the iPad is synced with Apple School Manager.
If the iPad is not synced, initiate a manual sync.
3. Validate device eligibility:
Confirm that the iPad meets the minimum requirements for Microsoft Entra shared mode: iPadOS 13.4 or later with at least 32 GB of storage.
Check if the iPad is enrolled in Intune and has the Microsoft Enterprise SSO plug-in installed.
4. Examine Azure Active Directory (Azure AD) settings:
Ensure that the iPad is properly enrolled in Azure AD.
Verify that the user's Azure AD account is associated with the Managed Apple ID created on the iPad.
5. Check for MDM policies:
Inspect any MDM policies applied to the iPad that might be interfering with the login process.
Verify that there are no conflicting policies or settings that could be preventing the iPad from prompting for login credentials.
6. Reset the iPad and re-enroll:
If the issue persists, consider performing a factory reset on the iPad and re-enrolling it with the correct enrollment profile.
If the issue remains unresolved after following these steps, it is recommended to contact Microsoft support for further assistance. They can provide more in-depth troubleshooting and identify any potential underlying issues.- I will try this now.
Hi there (@ABill1 ),
I'm having the same issue: "it still doesn't prompt for login details upon access".
Did you find a resolution?
I haven't configured Federated Authentication, as we shouldn't need Managed Apple IDs, as we are wanting to authenticate using Entra IDs.
We have this working with Android Devices, but not with iOS.
I'd appreciate any knowledge that you can share.
Ta, Ian Hearnes
- 1. Enrollment profile is using = Enroll with Microsoft Entra shared mode, and assigned to the test system
2.Device is synced, receives the enrollment profile, goes through initial setup without issue.
3. Authenticator is pushed, receives the SSO configuration. Shows that it is enrolled as a shared iPad.
4. Device registers with Azure AD.
5. There is no login option at lock screen.Thanks for your observations BaronLeBoost. This is the same as what I'm experiencing. Ta, Ian Hearnes
Hello ABill1
Welcome to the Microsoft community, my name is Recep I'll be happy to help you today.
Kindly follow the link provided below to review and confirm the accuracy of your device feature settings. This step is crucial for resolving any issues you may be experiencing and enhancing the overall performance of your device.
https://learn.microsoft.com/en-us/mem/intune/configuration/device-features-configure
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