Assistance Needed with iPad Login Configuration

To troubleshoot the iPad login configuration issue, follow these steps:

1. Verify the enrollment profile configuration:

Double-check that the enrollment profile is set to "Enroll with Microsoft Entra shared mode" and not "Enroll without user affinity."
Ensure that the enrollment profile is properly assigned to the iPad in Apple School Manager.
2. Check for device sync:

Verify that the iPad is synced with Apple School Manager.
If the iPad is not synced, initiate a manual sync.
3. Validate device eligibility:

Confirm that the iPad meets the minimum requirements for Microsoft Entra shared mode: iPadOS 13.4 or later with at least 32 GB of storage.
Check if the iPad is enrolled in Intune and has the Microsoft Enterprise SSO plug-in installed.
4. Examine Azure Active Directory (Azure AD) settings:

Ensure that the iPad is properly enrolled in Azure AD.
Verify that the user's Azure AD account is associated with the Managed Apple ID created on the iPad.
5. Check for MDM policies:

Inspect any MDM policies applied to the iPad that might be interfering with the login process.
Verify that there are no conflicting policies or settings that could be preventing the iPad from prompting for login credentials.
6. Reset the iPad and re-enroll:

If the issue persists, consider performing a factory reset on the iPad and re-enrolling it with the correct enrollment profile.
If the issue remains unresolved after following these steps, it is recommended to contact Microsoft support for further assistance. They can provide more in-depth troubleshooting and identify any potential underlying issues.