Forum Discussion
Sole Microsoft 365 Admin Locked Out After Phone Replacement / Lost MFA Device
I am the sole admin for a Microsoft 365 tenant and I am currently locked out after replacing my phone. The old phone was wiped before Microsoft Authenticator was fully re-registered on the new de...
This is not a support forum. Call support, it's the only way you can regain access (after some thorough validation, of course). If for some reason you cannot use the phone support, try posting over at Q&A instead:
https://learn.microsoft.com/en-us/answers/tags/455/microsoft-security-entra-entra-id
Yeah, I'll try the Q&A mate because I can't log into the support to call them because I can't log into my business account!
Yeah, wasn't sure I'd get help here either but, you know, I had no other option like I can't get through to them, I can't get help. I've been locked out for a couple of days now.